Sr. VIP Relationship Manager

Kraken Digital Asset Exchange

Deliver consistent, high-quality service to HNWI clients worldwide, building and nurturing trusted relationships through exceptional account management.; Drive KPIs across revenue, trading volume and assets on platform through rigorous, da…

Posted 6/3/2026Verified active Jul 25, 2026, 12:36 AMfull-timeRemote • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrated expertise in relationship management and account management, particularly with high-net-worth individuals in the cryptocurrency sector. Proven ability to analyze data-driven KPIs and execute strategies that enhance client engagement and revenue generation.

Highest-signal resume keywords

5+ Years of Experience in Relationship ManagementExperience in Private Client SalesDeep Understanding of Trading Product SolutionsStrong Personal Network within the Crypto IndustryExpertise in Analyzing KPIs

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Relationship ManagementAccount ManagementPrivate Client SalesData AnalysisTrading Product Solutions

Soft Skills

Building TrustClient EngagementCreative Problem SolvingPartnership DevelopmentProactive Learning

Tools & Technologies

Blockchain AnalyticsTrading DataClient InsightsCrypto Trading PlatformsVIP Programme Management

Industry Keywords

High-Net-Worth IndividualsCryptocurrency EcosystemsTrading VolumeSpot TradingMargin Trading

About the role

Key responsibilities & impact

Deliver consistent, high-quality service to HNWI clients worldwide, building and nurturing trusted relationships through exceptional account management.
Drive KPIs across revenue, trading volume and assets on platform through rigorous, data-driven analysis and proactive strategy execution.
Bring Kraken's private client and VIP offerings to market to ensure benefits remain impactful and competitive.
Serve as the trusted point of contact for Kraken's top private clients, building deep relationships and trust.
Execute programmes and initiatives that increase client activity, trading and assets on platform.
Leverage blockchain analytics, trading data and client insights to inform revenue-generating efforts and strategic decision-making.
Partner with product, marketing and client service teams to champion new efforts that drive private client growth and loyalty.
Manage and expand an existing network of high-net-worth clients.
Nurture relationships with some of the largest whales in the space, helping them unlock the full value of Kraken's product suite.
Play a key role in scaling and executing the best VIP programme in the industry.

Requirements

What you’ll need

5+ years of experience in relationship management, account management or private client sales, including at least 2 years in the crypto space, with a track record of working with high-net-worth individuals.
Deep understanding of trading product solutions, including spot, margin and futures trading, as well as OTC trading and lending.
Highly data-driven, with expertise in analysing KPIs such as client portfolio revenue, trading volume and assets on platform.
Strong personal network within the crypto industry, particularly across HNWIs.
Deep knowledge of cryptocurrency ecosystems, their players, frameworks and market dynamics beyond just blue-chip tokens.
Ability to be scrappy, bold and unafraid to explore alternative and creative solutions to achieve results.
Fully aligned with the cypherpunk values outlined in Kraken's Tentaclements.
Passionate about the cryptocurrency world, with a proactive attitude toward learning new industry trends.
Skilled at building meaningful partnerships with internal and external stakeholders at all levels and across diverse backgrounds.
Ability to travel up to 15% of the time to visit clients and attend events.