Senior VIP Relationship Manager

Kraken Digital Asset Exchange

VIP Relationship Manager driving business growth by managing high-net-worth client relationships at Kraken. Ensuring a best-in-class experience and shaping white-glove offerings in the crypto industry.

Posted 6/3/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $83,400 - $166,800 per yearWebsite

About the role

Key responsibilities & impact

Deliver consistent, high-quality service to HNWI clients worldwide, building and nurturing trusted relationships through exceptional account management.
Drive KPIs across revenue, trading volume and assets on platform through rigorous, data-driven analysis and proactive strategy execution.
Bring Kraken's private client and VIP offerings to market to ensure benefits remain impactful and competitive.
Serve as the trusted point of contact for Kraken's top private clients, building deep relationships and trust.
Execute programmes and initiatives that increase client activity, trading and assets on platform.
Leverage blockchain analytics, trading data and client insights to inform revenue-generating efforts and strategic decision-making.
Partner with product, marketing and client service teams to champion new efforts that drive private client growth and loyalty.

Requirements

What you’ll need

5+ years of experience in relationship management, account management or private client sales, including at least 2 years in the crypto space, with a track record of working with high-net-worth individuals.
Deep understanding of trading product solutions, including spot, margin and futures trading, as well as OTC trading and lending.
Ability to be scrappy, bold and unafraid to explore alternative and creative solutions to achieve results.
Highly data-driven, with expertise in analysing KPIs such as client portfolio revenue, trading volume and assets on platform.
Strong personal network within the crypto industry, particularly across HNWIs.
As a true degen, you bring deep knowledge of cryptocurrency ecosystems, their players, frameworks and market dynamics beyond just blue-chip tokens.
Fully aligned with the cypherpunk values outlined in Kraken's Tentaclements.
Passionate about the cryptocurrency world, with a proactive attitude toward learning new industry trends.
Skilled at building meaningful partnerships with internal and external stakeholders at all levels and across diverse backgrounds.
Ability to travel up to 15% of the time to visit clients and attend events.
Fluency in English is required.

Benefits

Comp & perks

Offers Equity
Offers Commission

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

relationship managementaccount managementprivate client salestrading product solutionsspot tradingmargin tradingfutures tradingOTC tradinglendingdata analysis

Soft Skills

building relationshipstrust buildingproactive strategy executioncreative problem solvingdata-driven decision makingnetworkingpartnership buildingadaptabilitycommunicationpassion for learning