Kraken Digital Asset Exchange

People Operations Associate

Kraken Digital Asset Exchange

contract

Posted on:

Location Type: Remote

Location: Remote • 🇬🇧 United Kingdom

Visit company website
✨ AI Apply
Apply

Job Level

JuniorMid-Level

About the role

  • T0 - T1 Service Desk support, answering frequently asked questions from Krakenites regarding policies and procedures; triage more complex questions to appropriate KX leads and functions
  • Review all open service desk tickets to ensure they are properly tagged/labeled and meeting SLAs
  • Review and audit the hire process in Workday for all incoming hires
  • Action data updates in Workday using information and approvals from service desk tickets - ensuring data integrity at all times
  • Review and update internal and external process documentation using the agreed upon formatting guidelines
  • Keep up-to-date with the latest HR trends and best practices, supporting local KX Generalists with any changes
  • Support ad hoc projects

Requirements

  • At least one year administrative experience in Human Resources, Onboarding or Recruiting
  • Experience in using Workday, Jira ticketing system, and Confluence
  • High level of integrity and confidentiality
  • Effective communication skills to communicate proactively and respectfully with the KX team and wider Krakenite population
  • Demonstrated knowledge of international employment-related laws and regulations,
  • Extremely organized with exceptional attention to detail and accuracy
  • Proactive problem solver and disciplined self-starter that thrives in an ambiguous environment with ever-changing priorities
  • Flexible to take on a variety of tasks, adaptable and can anticipate opportunities for additional contributions
Benefits
  • Flexible schedule required, including occasional late-evening shifts.
  • Kraken is committed to industry-leading security, crypto education, and world-class client support.
  • 25 days annual leave
  • Remote work options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
administrative experiencedata integrityprocess documentationonboardingrecruitingproblem solvingattention to detailflexibilityadaptability
Soft skills
effective communicationintegrityconfidentialityorganizationproactivityself-starterrespectfulness