Kraken Digital Asset Exchange

Client Engagement Ops Data Analyst

Kraken Digital Asset Exchange

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇬🇧 United Kingdom

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Job Level

Mid-LevelSenior

Tech Stack

PythonSQL

About the role

  • Partner with the Client Engagement team to define meaningful KPIs that measure the effectiveness of CE operations
  • Build, refine, and maintain CE’s performance metrics within the Data Lake as the single source of truth
  • Ensure performance measurements accurately reflect team outcomes, specialist productivity, and service quality
  • Continuously evaluate and enhance metrics to support evolving business needs and strategic goals
  • Create clear, intuitive, and impactful dashboards to communicate insights across the CE organization
  • Provide data-driven recommendations that help leaders identify trends, optimize processes, and improve decision-making
  • Enhance dashboard usability and accessibility to support a data-informed culture across CE
  • Assist in integrating data from core CE systems, such as Zendesk, Playvox, Workday, and internal admin tools into the Kraken Data Lake
  • Ensure data accuracy, consistency, and completeness across sources to support reliable analysis
  • Identify opportunities to improve data pipelines, reduce inefficiencies, and strengthen data governance

Requirements

  • 5+ Years of Deep Expertise: Proven experience designing and managing performance metrics for Client Engagement, Sales, or Contact Center teams operating at scale
  • 5+ Years of SQL Expertise: Advanced proficiency in SQL to build, validate, and optimize performance metrics and datasets
  • 3+ Years Experience setting up and managing data pipelines, with a strong understanding of data workflow orchestration
  • 3+ Years in Data Integration & Infrastructure: Strong understanding of data integration practices and experience optimizing data infrastructure
  • Programming Fundamentals: Basic knowledge of Python for data analysis, automation, and modeling tasks
  • Analytical Problem-Solving: Strong problem-solving abilities with exceptional attention to detail
  • Data Storytelling: Ability to translate complex data into clear, compelling insights for non-technical audiences
  • Clear Communication: Effective communicator with the ability to present analytical findings in a structured, concise, and impactful way across all levels of the organization
  • Crypto Curiosity: Passion for advancing the global adoption of crypto and supporting Kraken’s mission
Benefits
  • We also expect candidates to familiarize themselves with the Kraken app
  • Work closely with Data Engineering to translate CE business requirements into scalable data solutions
  • Collaborate with cross-functional teams to deliver high-quality, data-driven outcomes
  • Use tools such as Tableau, Power BI, or similar platforms to transform complex datasets into actionable intelligence
  • Continuous Learning: Proactive mindset focused on staying current with the latest trends, tools, and best practices in data analytics and technology
  • Wellness programs
  • Flexible work arrangements

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SQLdata pipelinesdata integrationdata infrastructurePythonperformance metricsdata analysisdata workflow orchestrationdata governancedata accuracy
Soft skills
analytical problem-solvingattention to detaildata storytellingclear communicationeffective communication