Senior Manager, Global Business Services

KPMG UK

Senior Manager in Global Business Services at KPMG advising C-level clients on large-scale transformations. Designing and delivering shared services operating models across various corporate functions.

Posted 7/9/2026full-timeLondon • 🇬🇧 United KingdomSeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Shape and articulate the GBS/Shared Service Centre (SSC) strategy and value proposition to C-level and VP level clients
Design, transform, and develop GBS/SSC shared services operating models for our clients across various corporate functions such as finance, HR, IT, supply chain/logistics, procurement etc including governance and service management capabilities, along with the service catalogues and service level agreements
Apply leading practice end to end process expertise in one or more core corporate functions such as finance, HR, IT, supply chain/logistics, or procurement in order to design and implement new re-engineered processes in a Shared Services or Business Process Outsourcing operating model
Lead and work collaboratively with client team executives to plan and deliver shared services or global business services solutions
Leads business development activities for assigned client portfolio and supports revenue growth plans for existing and new clients
Guide team through the to-be design of processes, related organization/role design and enabling technologies
Manage transitions of multiple processes from sending organization to target organization - includes transition management, knowledge transfer, process re-engineering
Manage team through business case development of GBS/SSC programs
Develop detailed work plans, direct project teams, deliver status, meet deadlines, manage to budget, meet or exceed quality standards
Guide team through problem definition, issue identification and work plan development using problem solving principles and past experience
Work with leadership on developing the practice through recruiting, training, mentoring, client relationships
Serve as a subject matter advisor to the c-suite

Requirements

What you’ll need

Extensive experience leading large scale GBS, Shared ServiceCentre, or Business Process Outsourcing transformations
Deep domain expertise in relevant business processes within an GBS/SSC (Eg. Finance/Human Resources Services Procurement/Customer Service and IT/Data & Analytics)
Clear understanding and experience in application of the GBS/SSC operating models, Service Delivery Models, Global Process Ownership
Hands on knowledge of project management methodologies and preferably certified project / program management or strong experience in leading large GBS transformational programmes
Experience of deploying problem solving frameworks and improving processes, applied knowledge of lean/six sigma methodologies
Experience in process mining, automation & leading process applications of advantage
Advanced usage of MS Office and MS Project and experience in working with ERP systems
Knowledge of the Shared Services sector with network in this field
Professional qualification in one of the functional areas – Finance (CIMA/ACA or equivalent), HR/Procurement – (MBA) Green Belt or Black Belt certification
Consulting experience or Programme Management/ Strategy experience in GBS/SSC set ups

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Process MiningAutomationService Delivery ModelsGlobal Process OwnershipProject ManagementProblem Solving FrameworksERP Systems

Soft Skills

Collaborative LeadershipMentoringProblem Definition

Certifications

CIMAACAMBAGreen Belt CertificationBlack Belt Certification