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Senior Manager, Global Business Services
KPMG UKSenior Manager in Global Business Services at KPMG advising C-level clients on large-scale transformations. Designing and delivering shared services operating models across various corporate functions.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in leading large-scale GBS and Shared Service Centre transformations, with a strong focus on process re-engineering, project management methodologies, and client relationship management. Possesses deep domain expertise in finance, HR, IT, and procurement processes, along with a solid understanding of GBS/SSC operating models and service delivery frameworks.
Highest-signal resume keywords
GBS Transformation LeadershipProcess Re-engineering ExpertiseProject Management MethodologiesLean/Six Sigma MethodologiesClient Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Process MiningAutomationService Delivery ModelsGlobal Process OwnershipProject ManagementProblem Solving FrameworksERP Systems
Soft Skills
Collaborative LeadershipMentoringProblem Definition
Tools & Technologies
MS OfficeMS Project
Certifications & Qualifications
CIMAACAMBAGreen Belt CertificationBlack Belt Certification
Industry Keywords
Shared ServicesBusiness Process OutsourcingFinanceHuman ResourcesProcurementCustomer ServiceData & Analytics
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Shape and articulate the GBS/Shared Service Centre (SSC) strategy and value proposition to C-level and VP level clients
- Design, transform, and develop GBS/SSC shared services operating models for our clients across various corporate functions such as finance, HR, IT, supply chain/logistics, procurement etc including governance and service management capabilities, along with the service catalogues and service level agreements
- Apply leading practice end to end process expertise in one or more core corporate functions such as finance, HR, IT, supply chain/logistics, or procurement in order to design and implement new re-engineered processes in a Shared Services or Business Process Outsourcing operating model
- Lead and work collaboratively with client team executives to plan and deliver shared services or global business services solutions
- Leads business development activities for assigned client portfolio and supports revenue growth plans for existing and new clients
- Guide team through the to-be design of processes, related organization/role design and enabling technologies
- Manage transitions of multiple processes from sending organization to target organization - includes transition management, knowledge transfer, process re-engineering
- Manage team through business case development of GBS/SSC programs
- Develop detailed work plans, direct project teams, deliver status, meet deadlines, manage to budget, meet or exceed quality standards
- Guide team through problem definition, issue identification and work plan development using problem solving principles and past experience
- Work with leadership on developing the practice through recruiting, training, mentoring, client relationships
- Serve as a subject matter advisor to the c-suite
Requirements
What you’ll need- Extensive experience leading large scale GBS, Shared ServiceCentre, or Business Process Outsourcing transformations
- Deep domain expertise in relevant business processes within an GBS/SSC (Eg. Finance/Human Resources Services Procurement/Customer Service and IT/Data & Analytics)
- Clear understanding and experience in application of the GBS/SSC operating models, Service Delivery Models, Global Process Ownership
- Hands on knowledge of project management methodologies and preferably certified project / program management or strong experience in leading large GBS transformational programmes
- Experience of deploying problem solving frameworks and improving processes, applied knowledge of lean/six sigma methodologies
- Experience in process mining, automation & leading process applications of advantage
- Advanced usage of MS Office and MS Project and experience in working with ERP systems
- Knowledge of the Shared Services sector with network in this field
- Professional qualification in one of the functional areas – Finance (CIMA/ACA or equivalent), HR/Procurement – (MBA) Green Belt or Black Belt certification
- Consulting experience or Programme Management/ Strategy experience in GBS/SSC set ups
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options