Customer Success Manager

Kpler

Customer Success Manager helping shipping, trading, and logistics clients maximize Kpler’s maritime intelligence solutions. Managing onboarding, adoption, renewals, client insights, and product feedback for maritime accounts.

Posted 8/18/2026full-time🇬🇷 GreeceJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in building client relationships within the maritime industry, leveraging strong communication skills and a deep understanding of maritime workflows to drive client success and platform utilization.

Highest-signal resume keywords

Customer Success ManagementMaritime WorkflowsSalesforce ProficiencyData Platform FamiliarityRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client EngagementAccount ManagementVessel Tracking DataRisk MitigationCompetitive AnalysisOnboarding ExperienceCampaign DevelopmentData AnalysisTechnical EngagementSuccess Metrics

Soft Skills

Excellent CommunicationOrganizational SkillsSelf-MotivationProactive Relationship Building

Tools & Technologies

SalesforceExcelAPIsMaritime Analytics Tools

Industry Keywords

MaritimeShipping AnalyticsCommodities Data ServicesClient RetentionUser Experience

About the role

Key responsibilities & impact

Build and nurture strong, proactive relationships with maritime clients including shipowners, charterers, brokers, and traders
Deliver seamless onboarding experiences for vessel tracking tools, port analytics, and fleet monitoring
Identify, assess, and flag customer risks internally to support adoption and retention
Develop and execute tailored engagement campaigns to drive adoption, improve user experience, and increase platform utilization
Provide expert support through email, calls, and in-person meetings for maritime data and workflows
Surface insights and usage trends and identify opportunities to align Kpler’s solutions with client objectives, including voyage planning, competitive analysis, and risk mitigation
Collaborate with Sales to uncover expansion opportunities and support renewals through data-backed impact narratives
Liaise with Product and Engineering to translate maritime client feedback into actionable product enhancements
Contribute to support documentation, workflow guides, and maritime-focused success playbooks
Maintain detailed Salesforce records, including engagement plans, success metrics, and renewal risks

Requirements

What you’ll need

2+ years of experience in Customer Success, Account Management, or a client-facing role within maritime, shipping analytics, or commodities data services
Strong understanding of maritime workflows, industry stakeholders, and vessel tracking data
Proven track record managing diverse accounts with varying complexity and technical engagement
Excellent communication and relationship-building skills
Organized and self-motivated, with ability to translate client needs into actionable plans
Familiarity with data platforms, Excel, APIs, and maritime analytics tools
Experience with CRM systems such as Salesforce is a strong plus
Enthusiasm for client success and a fast-paced, global environment

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Kpler Website LinkedIn All Job Openings 201 - 500 employees Founded 2014 📦 Logistics 💼 Consulting 🏥 Healthcare Logistics
Consulting
Healthcare Kpler is a leading provider of real-time data and intelligence in the maritime and energy sectors. The company offers products and services designed to help businesses make informed decisions in commodity trading, energy transition, and maritime logistics. With a robust platform that provides detailed insights into physical markets, power markets, and financial markets, Kpler enables traders, analysts, fleet managers, and logistics professionals to optimize their operations and strategies. The company's tools include ship tracking, cargo inventories, and power market analytics, serving over 10,000 organizations worldwide. Customer Success Manager 🔥 1 minute ago 🏢🏡 null – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🚫👨‍🎓 No degree required Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Build and nurture strong, proactive relationships with maritime clients including shipowners, charterers, brokers, and traders
Deliver seamless onboarding experiences for vessel tracking tools, port analytics, and fleet monitoring
Identify, assess, and flag customer risks internally to support adoption and retention
Develop and execute tailored engagement campaigns to drive adoption, improve user experience, and increase platform utilization
Provide expert support through email, calls, and in-person meetings for maritime data and workflows
Surface insights and usage trends and identify opportunities to align Kpler’s solutions with client objectives, including voyage planning, competitive analysis, and risk mitigation
Collaborate with Sales to uncover expansion opportunities and support renewals through data-backed impact narratives
Liaise with Product and Engineering to translate maritime client feedback into actionable product enhancements
Contribute to support documentation, workflow guides, and maritime-focused success playbooks
Maintain detailed Salesforce records, including engagement plans, success metrics, and renewal risks 🎯 Requirements
2+ years of experience in Customer Success, Account Management, or a client-facing role within maritime, shipping analytics, or commodities data services
Strong understanding of maritime workflows, industry stakeholders, and vessel tracking data
Proven track record managing diverse accounts with varying complexity and technical engagement
Excellent communication and relationship-building skills
Organized and self-motivated, with ability to translate client needs into actionable plans
Familiarity with data platforms, Excel, APIs, and maritime analytics tools
Experience with CRM systems such as Salesforce is a strong plus
Enthusiasm for client success and a fast-paced, global environment Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs CRM Architect 🕒 July 29 Titan Decorative Materials Group 1 - 10 🏭 Manufacturing 🏗️ Construction 🛍️ eCommerce Website LinkedIn All Job Openings CRM Architect leading the technical design and lifecycle management of Microsoft Dynamics 365 CRM at TITAN Group's Headquarters in Athens, Greece. 🏢🏡 Athens – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Manager 🕒 July 24 Yodeck 11 - 50 🏥 Healthcare 🍽️ Food & Beverage 🏨 Hospitality Website LinkedIn All Job Openings Customer Success Manager responsible for customer retention and growth at Yodeck, a leading SaaS for digital signage. Collaborating with sales and other teams for optimal customer experience. 🏢🏡 Athens – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Product CRM Specialist 🕒 July 21 Φυσικό Αέριο Ελληνική Εταιρεία Ενέργειας 201 - 500 ⚡ Energy Website LinkedIn All Job Openings Product CRM Specialist planning and executing marketing campaigns for an Energy sector leader. Collaborating closely with Marketing and Sales teams to optimize customer engagement and growth. 🏢🏡 Athens – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success CRM Executive 🕒 July 10 Ogilvy Greece 51 - 200 💼 Consulting 🏥 Healthcare 📣 Marketing Website LinkedIn All Job Openings CRM Executive supporting planning and execution of CRM campaigns for distinguished brands in Greece. Engaging customer communications across multiple channels with a focus on CRM strategy and marketing automation. 🏢🏡 Gerakas – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success CRM Optimization Specialist 🕒 June 25 CAMPEON 1 - 10 💼 Consulting ⚽ Sports 🤝 B2B Website LinkedIn All Job Openings CRM Optimization Specialist executing and optimizing CRM campaigns for Campeón Gaming. Collaborating across teams to enhance customer engagement and retention with a hybrid work model in Athens. 🏢🏡 Athens – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs