Senior Customer Success Manager

Kpler

Senior Customer Success Manager helping clients adopt Kpler’s global trade intelligence platform. Supporting commodities, energy, and maritime organisations through onboarding, engagement, renewals, and product feedback.

Posted 8/18/2026full-timeLondon • 🇬🇧 United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success within the Commodities, Energy, Shipping, or Fintech sectors, focusing on building strong client relationships, delivering tailored engagement strategies, and leveraging data insights to drive platform utilization and client satisfaction.

Highest-signal resume keywords

Customer Success ExperienceClient Relationship ManagementSalesforce ProficiencyData Analysis SkillsEngagement Campaign Development

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Excel ProficiencyAPI ExperienceData Structure Knowledge

Soft Skills

Outgoing PersonalityProactive ApproachStrong Relationship-Building SkillsEmpathic Client Care

Tools & Technologies

Salesforce

Industry Keywords

CommoditiesEnergyShippingFintech

About the role

Key responsibilities & impact

Build and nurture strong, proactive relationships with strategic clients across Europe
Deliver seamless onboarding experiences and ensure clients are set up for success
Develop and execute tailored engagement campaigns to drive adoption, improve user experience, and increase platform utilisation
Provide expert support through email, calls, and in-person meetings for client questions related to Kpler data and workflows
Surface insights and usage trends and identify opportunities to align Kpler solutions with client objectives
Collaborate with Sales to uncover expansion opportunities and support renewals through data-backed impact narratives
Liaise with Product and Engineering teams to translate client feedback into actionable product enhancements
Maintain detailed records in Salesforce, including engagement plans, success metrics, and renewal risks
Help customers achieve their goals by understanding user needs and developing outstanding knowledge of the Kpler offering

Requirements

What you’ll need

3+ years of customer success experience in Commodities, Energy, Shipping, or Fintech
Highly proficient in Excel
Experience managing a portfolio of large clients
Outgoing, personable, and client-focused, with the ability to build trust with partners
Highly organised, proactive, and able to work independently and collaboratively
Ability to articulate technical concepts to technical and non-technical audiences
Experience with CRM tools such as Salesforce
Empathic approach and strong relationship-building skills
Genuine care for clients and ownership of projects
Programming languages are not mandatory; experience with APIs, data structures, and other technical concepts is advantageous

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Kpler Website LinkedIn All Job Openings 201 - 500 employees Founded 2014 📦 Logistics 💼 Consulting 🏥 Healthcare Logistics
Consulting
Healthcare Kpler is a leading provider of real-time data and intelligence in the maritime and energy sectors. The company offers products and services designed to help businesses make informed decisions in commodity trading, energy transition, and maritime logistics. With a robust platform that provides detailed insights into physical markets, power markets, and financial markets, Kpler enables traders, analysts, fleet managers, and logistics professionals to optimize their operations and strategies. The company's tools include ship tracking, cargo inventories, and power market analytics, serving over 10,000 organizations worldwide. Senior Customer Success Manager 🔥 1 minute ago 🏢🏡 London – Hybrid ⏰ Full Time 🟠 Senior 🏆 Customer Success 🇬🇧 UK Skilled Worker Visa Sponsor Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Build and nurture strong, proactive relationships with strategic clients across Europe
Deliver seamless onboarding experiences and ensure clients are set up for success
Develop and execute tailored engagement campaigns to drive adoption, improve user experience, and increase platform utilisation
Provide expert support through email, calls, and in-person meetings for client questions related to Kpler data and workflows
Surface insights and usage trends and identify opportunities to align Kpler solutions with client objectives
Collaborate with Sales to uncover expansion opportunities and support renewals through data-backed impact narratives
Liaise with Product and Engineering teams to translate client feedback into actionable product enhancements
Maintain detailed records in Salesforce, including engagement plans, success metrics, and renewal risks
Help customers achieve their goals by understanding user needs and developing outstanding knowledge of the Kpler offering 🎯 Requirements
3+ years of customer success experience in Commodities, Energy, Shipping, or Fintech
Highly proficient in Excel
Experience managing a portfolio of large clients
Outgoing, personable, and client-focused, with the ability to build trust with partners
Highly organised, proactive, and able to work independently and collaboratively
Ability to articulate technical concepts to technical and non-technical audiences
Experience with CRM tools such as Salesforce
Empathic approach and strong relationship-building skills
Genuine care for clients and ownership of projects
Programming languages are not mandatory; experience with APIs, data structures, and other technical concepts is advantageous Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs CRM Manager 🔥 30 minutes ago Up World 11 - 50 📣 Marketing 🎯 Recruiter 📚 Education Website LinkedIn All Job Openings CRM Manager leading email, push, and SMS campaigns for challenger DTC brands at Up Collective. Auditing performance, improving retention, and partnering with startup marketing teams. 🏢🏡 London – Hybrid 💵 £40k - £45k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Channel Success Manager – NORAM, LATAM 🕒 Yesterday Ravelin Technology 51 - 200 ☁️ SaaS 💳 Fintech 🔐 Security Website LinkedIn All Job Openings Channel Success Manager driving partner-led customer acquisition and revenue for Ravelin’s machine-learning fraud detection company. Managing channel strategy, sales demonstrations, pipeline growth, and partner performance across NORAM and LATAM. 🏢🏡 London – Hybrid 💰 $20.7M Series C - Ravelin on 2020-07 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success CRM Executive – Retention, Lifecycle Marketing 🕒 3 days ago The Growth Foundation 11 - 50 📣 Marketing 🛒 Retail 💼 Consulting Website LinkedIn All Job Openings CRM Executive managing Klaviyo campaigns, automated customer journeys and retention activity for a fast-growing London health and wellness DTC brand. Optimising segmentation, testing and repeat-purchase performance. 🏢🏡 London – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Senior Enterprise Customer Success Manager 🕒 3 days ago Pleo 501 - 1000 🤝 B2B ☁️ SaaS 💳 Fintech Website LinkedIn All Job Openings Senior Enterprise Customer Success Manager helping Pleo’s spend-management customers achieve measurable outcomes. Owning retention, adoption, renewals, executive engagement, and expansion across strategic enterprise accounts. 🏢🏡 London – Hybrid 💵 £60.5k - £73.5k / year 💰 $42.9M Debt Financing - Pleo on 2024-04 ⏰ Full Time 🟠 Senior 🏆 Customer Success Team Manager – Customer Engagement 🕒 3 days ago Civica US 51 - 200 🏥 Healthcare 💼 Consulting 📦 Logistics Website LinkedIn All Job Openings Team Manager leading Civica’s customer engagement teams. Improving customer health, retention and cross-functional delivery for public-sector software users. 🏢🏡 London – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs