Kpler

Team Lead – Customer Success

Kpler

full-time

Posted on:

Location Type: Hybrid

Location: Houston • Texas • United States

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Job Level

Senior

About the role

  • Lead, coach, and manage a team of Customer Success Managers, fostering high performance and accountability.
  • Attract, develop, and retain top Customer Success talent; oversee hiring and onboarding of new CSMs as needed.
  • Own the renewal pipeline, including forecasting, risk identification, and mitigation planning.
  • Serve as the escalation point for complex renewals and strategic customer relationships.
  • Ensure the book of business is positioned for expansion through strong value delivery and account planning.
  • Act as the voice of the customer, sharing insights and feedback with internal stakeholders to influence product, sales, and strategy.

Requirements

  • 2+ years of experience leading a Customer Success team.
  • Proven experience managing distributed, multicultural team.
  • Demonstrated ability to grow, coach, and develop senior Customer Success Managers..
  • Knowledge of the energy sector.
  • Experience working in a fast-growing SaaS or DaaS environment.
  • Strong people management and leadership skills.
  • Ability to analyze client health data and identify trends to inform action.
  • Technical competence and confidence discussing data-related topics.
  • Highly customer-centric and product-oriented, with a focus on driving measurable outcomes.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysiscustomer success managementrenewal pipeline managementrisk identificationmitigation planningaccount planningSaaSDaaS
Soft Skills
leadershipcoachingteam managementcustomer-centricproduct-orientedcommunicationaccountability