Kpler

Head of Customer Success – Governments & Public Sector

Kpler

full-time

Posted on:

Location Type: Hybrid

Location: Washington • Washington • 🇺🇸 United States

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Job Level

Lead

About the role

  • Oversee the global team of Customer Success Managers serving Kpler’s highest-value accounts.
  • Take a hands-on approach to coaching, strategy, and execution.
  • Ensure exceptional renewal performance continues.
  • Manage renewal pipeline, including forecasting renewal risk and driving mitigation strategies.
  • Serve as point of escalation for complex renewals or strategic customer relationships.
  • Represent and amplify the voice of the customer to internal stakeholders.

Requirements

  • 2+ years of leadership experience managing a Customer Success team.
  • Experience managing global government accounts.
  • Proven ability to lead and support a distributed team across diverse cultures and regions.
  • Demonstrated experience growing, developing, and coaching senior-level CSMs.
  • Excellent people management skills, with a track record of motivating and retaining high-performing team members.
  • Strong capability in data analysis and identifying trends within customer health or usage data.
  • Technical competence and confidence when discussing data-oriented topics with customers and internal teams.
  • Highly customer-centric and product-oriented, focused on driving measurable customer outcomes.
  • Empathetic communicator who understands both customer needs and employee perspectives.
  • Ambitious and high-performing, striving to achieve exceptional results.
  • Curious and forward-thinking, consistently seeking new ideas, opportunities, and improvements.
  • A hands-on leader who actively engages with customers and the team—this is not a passive or “wait and see” role.
Benefits
  • We are a dynamic company dedicated to nurturing connections and innovating solutions to tackle market challenges head-on.
  • We make things happen
  • We act decisively and with purpose, going the extra mile.
  • We build together
  • We foster relationships and develop creative solutions to address market challenges.
  • We are here to help
  • We are accessible and supportive to colleagues and clients with a friendly approach.
  • Kpler is committed to providing a fair, inclusive and diverse work-environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysiscustomer health analysisusage data analysis
Soft skills
leadershipcoachingpeople managementmotivating team memberscustomer-centricempathetic communicationcuriosityforward-thinkinghands-on leadership