Field Service Technician

KPI Integrated Solutions

Field Service Technician ensuring optimal performance of KPI products through maintenance and customer training. Interface daily with clients, providing both preventive and corrective services.

Posted 5/11/2026full-timeRemote • Montana • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide scheduled preventative maintenance to contract customers as assigned.
Provide on-demand corrective, 24/7 emergency, and paid services to customers as required.
Assist with start-up services as needed, working closely with the assigned installation specialists.
Report product quality issues to assigned Field Service Manager and file reports as directed/required.
Train KPI customers on system and maintenance operations.
Assist customers with part orders, consumables, repair and return of defective parts, and requests for information.

Requirements

What you’ll need

High School / Trade School graduate or above.
3-6 years field service experience preferred.
Strong mechanical and electrical knowledge of Material Handling Equipment (MHE).
Self-starter with proven organization and problem-solving skills.
Strong oral and written communications.
Ability to read and understand equipment manuals and electrical schematics.
Ability to learn and comprehend software programs to assist in the troubleshooting and maintenance of systems.
Practice safe work habits and abide by the safety rules in accordance with our client.
General knowledge and understanding of PLCs. i.e. inputs and outputs to and from devices.
Must have a strong customer focus and be able to build relationships and establish trust, respect, competence, and confidence effectively and quickly.
Ability to use hand and power tools.
Ability to use forklifts and personnel lifts (scissor lifts and boom lifts).
Ability to weld mild steel (optional).
Ability to install air piping. Copper or Aluminum (optional).
Travel required on average up to 70%.
Must be able to lift 75 lbs., walk long distances, and stand for long periods of time.

Benefits

Comp & perks

Medical Insurance
Dental Insurance
Vision Insurance
Health Care Concierge Service
401(k) Retirement Plan (Pre-tax & Roth)
Company paid Basic Life Insurance, Short-Term Disability & Long-Term Disability
Voluntary Life & AD&D Insurance
Voluntary Accident, Critical Illness & Hospital Indemnity Insurance
Pet Insurance
Milk Stork Program
Wellness Program with gift card redemption and wellness challenges
Paid Time Off (Vacation, Sick & 10 Holidays)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

mechanical knowledgeelectrical knowledgeMaterial Handling Equipment (MHE)reading equipment manualsunderstanding electrical schematicstroubleshooting software programsPLC knowledgewelding mild steelinstalling air pipingusing hand and power tools

Soft Skills

organization skillsproblem-solving skillsoral communicationwritten communicationcustomer focusrelationship buildingtrust establishmentrespect establishmentcompetence establishmentconfidence establishment

Certifications

High School diplomaTrade School diploma