Associate Client Success Manager

KPA

Associate Client Success Manager executing Customer Success programs for clients at Novara. Engaging customer health and adoption with a focus on operational risk management software.

Posted 4/15/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $50,000 - $60,000 per yearWebsite

About the role

Key responsibilities & impact

Execute 1:many lifecycle programs including onboarding journeys, adoption campaigns, and targeted outreach.
Work with marketing to create clear, concise, customer-ready written communications (emails, campaigns, in-product messaging) that drive adoption and engagement.
Monitor customer data (usage, engagement, health scores) to identify risks, gaps, and trends.
Surface insights to improve campaigns, content, and lifecycle programs.
Deliver light-touch customer interactions (email, pooled outreach, webinars, office hours) to reinforce best practices.
Guide customers to self-service resources and enablement content aligned to their lifecycle stage.
Track customer progression against key milestones and flag deviations.
Maintain accurate CRM and CS platform documentation, including activity tracking and RAID logs.
Ensure customer engagement, risks, and value signals are documented to support renewal readiness.
Escalate complex or high-risk scenarios to appropriate stakeholders.
Capture recurring customer feedback to inform improvements to product and scaled programs.

Requirements

What you’ll need

1–2 years in a customer-facing or operational role (Customer Success, Support, Onboarding, or similar).
Strong writing skills with the ability to communicate clearly and drive action in digital-first, 1:many formats.
Foundational data literacy (ability to read dashboards and identify meaningful trends).
Basic understanding of the SaaS customer lifecycle (onboarding, adoption, renewal).
Ability to manage work across a high-volume customer segment with strong organization and attention to detail.
Comfortable working within structured processes, playbooks, and automation tools.
Familiarity with CRM and Customer Success platforms (Salesforce preferred).
Bachelor’s degree or equivalent experience preferred.

Benefits

Comp & perks

Medical
Dental
Vision
Flexible Spending Accounts
PTO
Paid and Floating Holidays
401k with Company match and immediate vesting
Company-funded Life Insurance
Employee Assistance Programs
No-cost Mental Health Benefits

ATS Keywords

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Hard Skills & Tools

data literacycustomer lifecycle managementemail communicationcampaign managementcustomer engagement trackingactivity trackingtrend analysisrisk identificationdocumentationself-service resource guidance

Soft Skills

strong writing skillsclear communicationorganizational skillsattention to detailability to drive actioncustomer feedback captureproblem-solvingstakeholder escalationadaptabilitycustomer relationship management