KPA

Associate Client Success Manager

KPA

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $50,000 - $60,000 per year

About the role

  • Execute 1:many lifecycle programs including onboarding journeys, adoption campaigns, and targeted outreach.
  • Work with marketing to create clear, concise, customer-ready written communications (emails, campaigns, in-product messaging) that drive adoption and engagement.
  • Monitor customer data (usage, engagement, health scores) to identify risks, gaps, and trends.
  • Surface insights to improve campaigns, content, and lifecycle programs.
  • Deliver light-touch customer interactions (email, pooled outreach, webinars, office hours) to reinforce best practices.
  • Guide customers to self-service resources and enablement content aligned to their lifecycle stage.
  • Track customer progression against key milestones and flag deviations.
  • Maintain accurate CRM and CS platform documentation, including activity tracking and RAID logs.
  • Ensure customer engagement, risks, and value signals are documented to support renewal readiness.
  • Escalate complex or high-risk scenarios to appropriate stakeholders.
  • Capture recurring customer feedback to inform improvements to product and scaled programs.

Requirements

  • 1–2 years in a customer-facing or operational role (Customer Success, Support, Onboarding, or similar).
  • Strong writing skills with the ability to communicate clearly and drive action in digital-first, 1:many formats.
  • Foundational data literacy (ability to read dashboards and identify meaningful trends).
  • Basic understanding of the SaaS customer lifecycle (onboarding, adoption, renewal).
  • Ability to manage work across a high-volume customer segment with strong organization and attention to detail.
  • Comfortable working within structured processes, playbooks, and automation tools.
  • Familiarity with CRM and Customer Success platforms (Salesforce preferred).
  • Bachelor’s degree or equivalent experience preferred.
Benefits
  • Medical
  • Dental
  • Vision
  • Flexible Spending Accounts
  • PTO
  • Paid and Floating Holidays
  • 401k with Company match and immediate vesting
  • Company-funded Life Insurance
  • Employee Assistance Programs
  • No-cost Mental Health Benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data literacycustomer lifecycle managementemail communicationcampaign managementcustomer engagement trackingactivity trackingtrend analysisrisk identificationdocumentationself-service resource guidance
Soft Skills
strong writing skillsclear communicationorganizational skillsattention to detailability to drive actioncustomer feedback captureproblem-solvingstakeholder escalationadaptabilitycustomer relationship management