Customer Success Specialist
Aquila
MySQLPHP
Client Success Manager
KPA
full-time
Posted on:
Location: Colorado, Oklahoma, Oregon • 🇺🇸 United States
Visit company websiteSalary
💰 $60,000 - $65,000 per year
Job Level
JuniorMid-Level
About the role
- Build trust and communicate effectively with owners, executives, office managers, and power users alike; Define, develop and execute effective client adoption and retention strategies; Drive engagement with KPA products and services through ongoing calls, regular interactions and conducting business reviews with the Field Services organization and other departments; Achieve annual contract renewals; Understand the full functionality of the KPA product suite, features and benefits, and competitive position in order to best support KPA clients; Drive escalation of client issues, coordinate key resources in the escalation process, and project manage the client issue until its resolution; Collect feedback to drive continuous improvement across all areas of the business; Define and roll out standard processes across the Client Success organization.
Requirements
- Generally 2+ years in a Client Success or Account Management position; Experience at a B2B SaaS or Technology company; Skilled in navigating sensitive client conversations and manage the renewal process; Articulate and able to communicate effectively with clients and internal teams - patient, friendly, and direct when necessary; Comfortable with technology and discussing software products and features with a range of audiences; Intellectually curious and able to think on your feet; Ability to manage workload through a CRM; Salesforce experience a plus.
