FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
About the role
Key responsibilities & impact- Be responsible for end-to-end customer service, delivering excellent support consistent with Kovi's tone of voice;
- Understand our business model, ensuring all information communicated to customers is reflected in our processes and contracts;
- Know and apply basic sales techniques such as open-ended questions, rapport building, and objection handling;
- Be responsible for all required customer documentation and signatures;
- Know our main product — the vehicle — and stay up to date on specifications and models;
- Properly manage service distribution, whether via CRM or the on-site queueing system;
- Work in partnership with the supervisors of your respective Sales channel;
- Serve as a reference for the team in customer service best practices and conflict resolution;
- Proactively monitor product and pricing changes, contributing to the timely updating of information;
- Conduct training focused on best practices and process improvements (an important criterion for performance evaluation).
Requirements
What you’ll need- Bachelor's degree in Sales, Business Administration, Marketing, or a related field;
- Knowledge of Power BI is a plus;
- Solid experience in Sales and Customer Service;
- Familiarity with Google Workspace;
- Proficiency with CRM tools (HubSpot), including the ability to customize and optimize processes;
- Strong verbal and written communication skills;
- Attention to detail;
- Proactivity;
- Empathy to understand customer needs;
- Active listening skills;
- Persuasion and negotiation abilities;
- Results-oriented mindset;
- Adaptability;
- Assertiveness;
- Ability to work autonomously.
Benefits
Comp & perks- Life Insurance: To take care of our greatest asset — our Kovers.
- Health Plan: It's important to take care of yourself and stay healthy.
- Dental Plan: So you can keep that great smile!
- Flash Card: Your meal and/or food allowance on a single card — because, as the saying goes, “an empty stomach won’t stand.”
- Partnership with SESC: Eligibility for the benefit after 90 days of employment.
- Commuter benefit or fuel allowance: The choice of how you get around is yours.
- Support for parents and children: Daycare assistance, extended maternity leave of 180 days, and extended paternity leave of 20 days.
- Wellhub: All Kovers are entitled to exercise with part of the cost subsidized by Kovi.
- Kovenção: A company-wide meeting led by Kovi's leadership to keep everyone informed about business status.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Sales techniquesCustomer serviceDocumentation managementConflict resolutionProcess improvementProficiency with CRM toolsPower BIGoogle Workspace
Soft Skills
Verbal communicationWritten communicationAttention to detailProactivityEmpathyActive listeningPersuasionNegotiationResults-orientedAdaptability
Certifications
Bachelor's degree in SalesBachelor's degree in Business AdministrationBachelor's degree in Marketing