Technical Support Engineer

Kota

Technical Support Engineer ensuring operational health of Kota’s benefits platform. Liaising between product, engineering, and customer support for effective issue resolution.

Posted 7/20/2026full-timeDublin • 🇮🇪 IrelandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support and application support within B2B SaaS environments, with a strong focus on debugging, issue resolution, and customer communication. Proficient in managing customer and partner issues, implementing fixes, and contributing to documentation and post-incident reviews.

Highest-signal resume keywords

Technical Support ExperienceTypeScript/Node.js/.NET/Postgres ProficiencyREST API KnowledgeSQL ProficiencyExcellent Written Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportApplication SupportDebuggingSQLREST APIsProduction DebuggingData InvestigationIntegration Failure AnalysisIssue ResolutionVoice-of-Customer Tracking

Soft Skills

High Ownership MentalityExcellent Written Communication

Tools & Technologies

Ticketing ToolsEscalation ToolsLogsMetricsTracesRUM

Industry Keywords

B2B SaaSAPI-First Companies

Tech Stack

Tools & technologies

JavaScript.NETNode.jsPostgresSQLTypeScript

About the role

Key responsibilities & impact

Own customer and partner issues end-to-end - from first contact through to resolution
Investigate data mismatches, integration failures, and edge cases
Implement safe, well-scoped fixes where appropriate
Serve as the primary triage layer
Be the first technical point of contact for customer support and success
Maintain a structured voice-of-customer tracker
Distinguish between issues that need an immediate fix vs. a systemic product-level solution
Contribute to internal documentation and runbooks
Participate in post-incident reviews

Requirements

What you’ll need

3–4 years of experience in technical support, application support at B2B SaaS or API-first companies.
Comfortable reading and debugging code (we primarily use TypeScript/Node.js/.NET/Postgres)
Strong working knowledge of REST APIs
Strong production debugging skills using logs, metrics, and traces,
RUM
Proficient with SQL
Experience working with ticketing and escalation tools
Excellent written communication
High ownership mentality

Benefits

Comp & perks

Health Insurance via Kota with generous allowance
Workplace Pension with matched contributions up to 5% via Kota
WFH stipend to support your home office
25 days of Paid Time Off (PTO) - work hard and recharge fully
Annual company-wide offsite + dedicated team offsite
Attractive stock options for all employees