Account Manager

Kota

Account Manager for Kota, managing client relationships and driving growth in embedded insurance solutions across new markets. Collaborating globally with enterprise clients and stakeholders.

Posted 7/13/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and client relationship building, with a focus on driving client growth and satisfaction through strategic planning and proactive communication. Proficient in managing multiple client accounts while simplifying complex information for diverse stakeholders.

Highest-signal resume keywords

Account ManagementClient Relationship BuildingCommercial ForecastingProactive Problem SolvingHealth Insurance Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Growth StrategyAccount Performance TrackingUpsell IdentificationQBR FacilitationAPI Understanding

Soft Skills

Relationship BuildingOrganizational SkillsCalm Under PressureSimplifying ComplexityStakeholder Alignment

Industry Keywords

Health InsuranceBenefitsEOR/GPSaaSFintech

About the role

Key responsibilities & impact

Drive client growth: expand usage across new countries, product modules and eligible populations, and build clear account plans, forecasts and expansion roadmaps.
Spot upsell and expansion triggers early, then coordinate internally to execute them.
Own strategic relationships as the primary contact for post-launch Embed clients, building multi-level relationships across their Product, Ops and Commercial teams.
Run structured QBRs that align stakeholders and drive long-term partnership value.
Own client-level escalations (not consumer queries), coordinating resolution across Product, Integrations, Expansion & Benefits, and Embed Operations, and keeping clients informed through issues or delays.
Track account performance across revenue, lives, satisfaction and operational health, surfacing trends and risks early and turning them into clear action.
Champion the voice of the client: distil feedback into insights for Product, Expansion and Ops, and help shape the Embed partnership model and lifecycle as we scale.

Requirements

What you’ll need

4+ years in account management, partnerships, customer success or a similar client-facing role.
Strong relationship builder, confident with senior stakeholders.
Commercially minded: comfortable with basic forecasting, spotting opportunities and supporting commercial conversations.
A proactive operator who creates clarity where there isn't any and thrives in fast-paced, high-growth settings.
Highly organised and calm under pressure, able to manage multiple clients at pace.
Can simplify complexity for clients and internal teams alike.
Able to understand how API-driven or embedded products work (no deep technical knowledge needed).
Experience in health insurance, benefits, EOR/GP or SaaS/fintech is a plus.

Benefits

Comp & perks

Health Insurance via Kota (€1,800 toward a plan of your choice)
Workplace Pension with matched contributions up to 5% via Kota
WFH stipend to support your home office
Generous Paid Time Off, work hard and recharge fully
Annual company-wide offsite + dedicated team offsite