Customer Advocate

KORE

Customer Advocate role enhancing customer experience through support and relationship building at KORE Wireless. Engage with customers via multiple channels to address inquiries and resolve issues.

Posted 4/23/2026full-time🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

The Customer Advocate plays a vital role in enhancing KORE’s customers’ experience by providing exceptional support and fostering strong relationships with our customers.
Understand customer needs, resolving technical issues and ensuring a positive interaction with our services.
Engage with customers via various channels (phone, email and chat) to address inquiries and resolve technical issues, focusing on first contact resolution.
Provide exceptional and meaningful status updates to keep customers informed based on the severity of their case.
Log and document all customer interactions and resolutions in KORE’s support ticketing system, ServiceNow.

Requirements

What you’ll need

High school diploma or equivalent; bachelor’s degree preferred.
2 years of proven experience in customer service or support roles.
Ability to understand and troubleshoot basic technical issues.
Familiarity with support ticketing systems and remote support tools is a plus.
Willingness to work flexible hours as needed.

Benefits

Comp & perks

KORE is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingtechnical supportcustomer service

Soft Skills

communicationrelationship buildingproblem solvingcustomer engagementflexibility

Certifications

high school diplomabachelor's degree