IT Support Officer

Kora

IT Support Officer providing first and second-level technical support at Kora. Ensuring smooth IT operations and high user satisfaction across technical issues.

Posted 4/27/2026full-timeRemote • 🇳🇬 NigeriaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Provide day-to-day technical support for laptops, mobile devices, and peripherals
Diagnose and resolve hardware, software, and network issues in a timely manner
Install, configure, and maintain operating systems, applications, and security tools
Manage user accounts, permissions, and access controls (e.g., Active Directory, email systems)
Support onboarding and offboarding processes (device setup, access provisioning/deprovisioning)
Monitor and respond to helpdesk tickets, ensuring SLA adherence
Maintain IT asset inventory and documentation
Assist in network administration tasks (LAN/Wi-Fi connectivity, VPN support)
Support cybersecurity practices (patching, antivirus, awareness, incident reporting)
Provide user training and guidance on IT tools and best practices
Troubleshot IT technical issues and resolve them in a courteous, professional, and timely manner in person or via email, telephone, and/or other electronic media.
Completes setup and configuration of company laptops and desktops and t
- Other duties as assigned by the CISO.

Requirements

What you’ll need

Minimum of 1-3 years of experience in IT support
Minimum of a Bachelor’s degree certificate
Good communication skills
Good interpersonal skills
Positive attitude
Ability to handle stress appropriately and interact well with others.
Key Skills:
Strong troubleshooting and problem-solving skills
Excellent communication and interpersonal abilities
Customer-focused mindset with a commitment to service excellence
Ability to prioritise tasks and manage time effectively
Attention to detail and strong documentation skills
Ability to work independently and as part of a team

Benefits

Comp & perks

- Sponsored and tailored training
- Paid parental leave
- Paid time-off
- Flexible work style
- Low-interest loans
- Group Life Insurance
- Day off on your birthday 🎂 🎁 🎉
- Employee interest groups that provide supportive communities within Kora
- Great company culture and the opportunity to work with a highly collaborative team building something great!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporthardware troubleshootingsoftware troubleshootingnetwork troubleshootingoperating systems installationapplication configurationsecurity tools maintenanceuser account managementnetwork administrationcybersecurity practices

Soft Skills

communication skillsinterpersonal skillsproblem-solving skillscustomer-focused mindsettime managementattention to detailindependent workteam collaborationstress managementservice excellence

Certifications

Bachelor’s degree