Kopenhagen e Chocolates Brasil Cacau (Grupo CRM)

Analyst

• Ensure backoffice activities by supporting the commercial team and compiling results to determine benefits for franchisees.
• Provide support to the consultants team, compiling monthly and bimonthly results.
• Monitor the progress and number of franchisees receiving benefits.
• Track and follow up on motivational campaigns.
• Align internal processes and their respective controls and analyses.
• Analyze and respond to support tickets and inquiries from franchisees.

BackOffice Analyst, Junior

• Preparation of the annual sell-out budget and monitoring of the forecast to adjust values.
• Analysis of sales data, promotions and key retail indicators (PM, PA, TM) to support decision-making.
• Development and monitoring of the commercial sell-out plan.
• Monitoring of franchise sell-in.
• Analysis and action on stores' and business units' income statements (DRE/P&L).
• Review of sales reports with critical analysis of results.
• Preparation of presentations (PowerPoint) for executive management.
• Preparation of reports for the field team.
• Control of the area's OPEX in partnership with the Manager.
• Planning of monthly and annual targets.
• Preparation of the annual sales and expense budget.

Commercial Planning Analyst, Sr.

Consultant

• Ensure achievement of performance KPIs for your portfolio
• Ensure clear and effective communication between franchisees and the franchisor
• Ensure compliance with the franchisor's execution and operational standards
• Implement and ensure execution of action plans
• Identify operational improvements that deliver measurable results
• Assess and determine store staffing needs
• Plan and deliver training for store teams
• Conduct product mix analyses
• Drive local marketing initiatives
• Conduct competitor analyses
• Identify opportunities for expansion or site relocation
• Participate in monitoring the new store opening process
• Serve as the primary interface between franchisees and the franchisor
• Monitor Customer Service (SAC)

Business Consultant II

• Co-lead the S&OP process, driving the main stages and ensuring effective integration among the areas involved;
• Generate demand forecasts by channel (stores and factory) and monitor product sales, tracking the performance of launches, discontinuations, promotions and activities;
• Interface with the Marketing and Trade teams to align strategies and analyze data;
• Perform data analyses and ad-hoc studies to support decision-making and identify improvement opportunities;
• Build the demand plan (S&OP) for finished goods using statistical methods and cross-functional collaboration, ensuring forecast accuracy;
• Train teams on the use of the demand planning tool and guide them on procedures and processes related to the S&OP cycle;
• Facilitate consensus meetings between marketing, commercial, trade and supply teams, capturing qualitative and quantitative inputs to increase the accuracy of the S&OP cycle.

Senior Demand Analyst – S&OP

People Operations

• Gestão dos treinamentos obrigatórios de cultura, extração de relatórios, acompanhamento das pendências, elaboração de comunicados;
• Organização logística para treinamentos: confirmação de presenças, reserva de sala, solicitação de coffee break, definição de layout, equipamentos como projetor e telão;
• Acompanhamento dos contemplados no programa de Bolsas de Estudo através de confecção de comunicações, tira dúvidas, solicitação de documentações;
• Organização e acompanhamento do Tour CRM na fábrica de Extrema mensalmente;
• Gestão do nosso site de treinamentos virtuais, cadastro de novos colaboradores, extração de relatórios, atualização de conteúdos quando necessário;
• Organização do evento de aniversariantes mensal;
• Confecção de comunicados internos;
• Controle de pagamentos e notas fiscais da equipe DHO.

BackOffice Analyst, Junior

Commercial Planning Analyst, Sr.

Business Consultant II

Senior Demand Analyst – S&OP

Estágio em Recursos Humanos – DHO