Kopenhagen e Chocolates Brasil Cacau (Grupo CRM)

Consultant

• Garantir o alcance dos KPIs de resultado da sua carteira, mantendo um acompanhamento constante e implementando ações corretivas quando necessário;
• Assegurar uma comunicação assertiva entre a rede de franqueados e a franqueadora, garantindo uma troca eficaz de informações e alinhamento de objetivos;
• Garantir o padrão de execução da franqueadora, assegurando que os processos e procedimentos sejam seguidos de acordo com os padrões estabelecidos;
• Implementar e garantir a execução dos planos de ação de melhoria de resultados, identificando oportunidades de otimização e impulsionando o desempenho da equipe;
• Identificar melhorias na operação que tragam resultados tangíveis, promovendo a eficiência e a eficácia dos processos;
• Realizar o dimensionamento do quadro de equipe de loja e análise de salários para garantir a adequação e a eficiência operacional;
• Planejar e executar treinamentos para a equipe, visando o desenvolvimento profissional e a padronização de processos;
• Realizar análises de mix de produtos e identificar oportunidades de redução de rupturas e aproveitamento de oportunidades perdidas;
• Estimular ações de Marketing Local, colaborando com os franqueados para promover a marca e impulsionar as vendas em suas regiões;
• Realizar análises da concorrência para identificar tendências de mercado e oportunidades de melhoria;
• Identificar oportunidades de expansão ou mudança de ponto, participando da validação de novos pontos de expansão e expectativas de faturamento;
• Participar do acompanhamento do processo de novas aberturas, fornecendo assessoria na abertura e garantindo a padronização e o sucesso do novo empreendimento;
• Ser a principal interface do franqueado com a franqueadora, fornecendo suporte e assistência em todas as questões relacionadas à operação da franquia;
• Acompanhar o SAC (Serviço de Atendimento ao Cliente) / Costumer, garantindo um atendimento de qualidade e a resolução eficaz de problemas dos clientes.

Consultor de Negócios II

Marketing

• Support the Communications team in planning and executing brand campaigns for Brasil Cacau, contributing to the organization and tracking of deliverables;
• Assist in operationalizing influencer campaigns, including deadline tracking, receipt of materials and information organization;
• Help manage partner agencies, supporting the flow of requests, operational alignments and schedule monitoring;
• Support the preparation and organization of briefings, presentations and communication materials;
• Work together with internal teams (Marketing, Trade, Digital, Sales and Franchises) to support execution of 360º campaigns;
• Help control the marketing budget by organizing spreadsheets, monitoring expenditures and preparing basic reports;
• Assist in monitoring media plans, organizing reports and conducting initial analysis of results;
• Contribute to the organization of processes, routines and materials, supporting continuous improvement initiatives within the area.

Marketing Intern – Communications

• Responsible for leading the implementation process, providing full support to franchisees, monitoring construction schedules, liaising with approved suppliers, ensuring stores meet standards, consistently meeting deadlines and quality requirements, and contributing to the company's established goals.
• Support franchisees during implementation, mediate supplier contacts, manage conflicts and resolve issues that may arise involving franchisees, suppliers, and shopping centers.
• Ensure construction work stays within the agreed timeline and scope so nothing deviates from the schedule.
• Update the management platform with progress on the implementation.
• Advise franchisees through continuous monitoring of the implementation process, organize the schedule and emphasize critical deadlines to ensure the store follows the established timeline and opens on the date set by the Group. Track all KPIs, identify potential setbacks, and analyze opportunities to shorten time-to-opening while maintaining standards and quality.
• Provide support to franchisees if they encounter difficulties communicating with suppliers.
• Send spreadsheet reports to internal departments at the end of each month so franchisees can participate in training at least 30 days before the store opening.
• Ensure new franchisees have access to the Group's platforms within the required timeframe, enabling them to place product orders, receive inventory in-store, attend training, and request store marketing materials.
• Complete opening checklists and prepare reports on the store implementation.

Implementation Consultant

Ecommerce

• Desenvolver estudos e análises com foco na performance digital da empresa, englobando as frentes de CRM, E-commerce, deliveries e programa de fidelidade
• Desenvolver e implementar projetos relacionados à área de digital visando o crescimento e ganhos de eficiência.

Analista de E-commerce

Financial Planning and Analysis

• Lead the Top-line valuation process, translating commercial and operational assumptions into consistent financial projections;
• Prepare and maintain daily revenue reports, ensuring consistency, accuracy, and clear communication;
• Analyze margin and profitability trends by channel, brand and category, identifying opportunities and risks, and update assumptions used in projections;
• Support the preparation of the budget and rolling forecast;
• Assist the team with ad hoc analyses, financial modeling and presentations for executive forums;
• Monthly reporting of actual sales results;
• Contribute to the continuous improvement of planning and reporting processes and tools.

Senior Strategic Planning Analyst

• Handling tickets and requests from company-owned stores
• Manual reconciliation
• Equals checks
• Management of card payment terminals

Financial Assistant – Temporary

Operations

• Monitor operational excellence programs, ensuring effective implementation of best practices;
• Manage and analyze performance indicators, providing valuable insights to drive operational efficiency;
• Identify opportunities to reduce waste in store operations and implement optimization actions;
• Map and redesign processes to promote continuous improvements in operational efficiency;
• Prepare periodic reports highlighting areas for improvement and recommending effective solutions;
• Actively participate in strategic meetings to align operational initiatives with organizational goals.

Operational Excellence Analyst, Jr.

Analyst

• Responsible for creating, based on statistical methods and collaboration with participating areas, the demand plan (S&OP) for finished products, agreeing on assumptions and improving accuracy through variance analyses, launch curves, and growth in the BU's store count;
• Assist in preparing and updating KPIs (key performance indicators);
• Conduct complementary studies for demand projection, product cannibalization, launch performance, and store performance by season/collection;
• Monitor production and order curves to update monthly demand;
• Track the ramp-up curve of new launches, recommending adjustments to volume and differentiated strategies;
• Analyze variances and implement corrective actions;
• Monitor product discontinuation curves and provide direction on slow movers;
• Build and update accurate forecasts for the current S&OP cycle.