Koozie Group

Supply Chain

• Key participant in monthly collaborative demand review as part of the S&OP process
• Develop and maintain a monthly demand forecast for all finished goods parts using order and shipment history, sales and marketing information, market intelligence, and industry trends to inform the projected demand
• Influence and collaborate with key partners in sales, supply planning, marketing, and finance to understand and interpret the potential impact demand drivers can have on demand and adjust the statistical forecast to reflect those impacts
• Analyze and develop insights on data from customer point of sales data systems and internal order management systems
• Lead continuous improvement efforts to advance the demand planning and forecasting process capabilities
• Maintain forecast vs. actual history data by customer, product family, channel, geography, and SKU
• Develop and maintain monthly forecast accuracy and forecast bias metrics

Demand Planner

Support Engineer

• Diagnose and resolve technical issues related to manufacturing equipment, production software, and network systems
• Provide support for machinery interfaces, industrial automation systems, and other critical production technologies
• Offer on-site and remote support to plant staff for technical issues including computer systems, printers, barcode scanners, and other related equipment
• Collaborate with vendors and service providers for repairs and upgrades
• Assist with site-related initiatives to ensure continuous up time for production manufacturing areas and facility activities
• Provide expert-level assistance with desktop hardware, software, and peripherals
• Troubleshoot and resolve issues related to operating systems, applications, and network connectivity
• Configure, set up, and deploy desktop computers, laptops, and other IT equipment
• Address high-priority incidents promptly and efficiently to minimize downtime
• Maintain accurate records of hardware and software inventory, service requests, and technical issues
• Document troubleshooting procedures and resolutions for reference
• Deliver exceptional customer service by demonstrating patience, empathy, and professionalism in all interactions with end-users.

Demand Planner

IT Support Technician