Director of Account Management – Partnerships

Kooth plc

Director of Account Management & Partnerships at Kooth overseeing U.S. clients outside California with focus on Michigan.

Posted 5/8/2026full-timeRemote • Missouri • 🇺🇸 United StatesLead💰 $130,000 - $150,000 per yearWebsite

About the role

Key responsibilities & impact

Manage a portfolio of high-impact state and regional contracts, ensuring strong delivery, service-level compliance, and client satisfaction
Act as the day-to-day lead for key public sector stakeholders—including commissioners, agency leads, Medicaid and payer partners, and legislative liaisons
Partner with senior leadership to help shape and execute Kooth’s broader commercial and partnership strategy within assigned states or territories, identifying opportunities to strengthen market presence, expand ecosystem influence, and support long-term growth objectives
Lead recurring business reviews with clients (monthly, quarterly, and/or annually depending on contract structure), delivering clear, data-informed insights that demonstrate Kooth’s outcomes, engagement, and overall value
Identify opportunities for contract renewal and service expansion based on evolving client needs, policy priorities, and market dynamics
Collaborate cross-functionally with Product, Clinical, Engagement, Marketing, and Operations teams to align internal resources with client expectations and strategic priorities
Ensure client and partner feedback informs continuous improvement across Kooth’s delivery model, partnership approach, and member experience
Support the development and execution of Kooth’s U.S. partnership strategy by identifying aligned opportunities with Medicaid managed care organizations (MCOs), school districts, state agencies, and community coalitions to develop system advocacy for our service and establish mutual referrer opportunities for user acquisition channels
Collaborate with the Marketing and Partnership teams to map ecosystem stakeholders and coordinate outreach strategies
Represent Kooth at relevant stakeholder meetings, virtual briefings, and sector events to deepen trust and raise awareness of our model
Contribute to partnership proposals, pilots, and new delivery models alongside commercial and cross-functional colleagues
Create and deliver compelling reports, presentations, and dashboards that translate Kooth’s data into stories of community impact and system value
Ensure reporting is tailored to stakeholder audiences and reflects clinical outcomes, youth engagement, and program ROI
Contribute to the development of materials that support communications, advocacy, and policy-aligned storytelling for Kooth’s clients and partners
Serve as a trusted cross-functional partner to teams across Sales, Product, Clinical, Operations, and Marketing
Champion the voice of the client internally and help Kooth remain responsive, evidence-based, and values-aligned
Support operational improvements to scale account management processes as Kooth grows across new geographies and sectors

Requirements

What you’ll need

7–10 years of experience in account management, public sector partnership development, government relations, or strategic partnerships—ideally within digital health, behavioral health, education, Medicaid, or related sectors
Experience managing public sector contracts and complex stakeholder relationships, including Medicaid MCOs, school systems, state agencies, county partners, or community-based organizations
Strong understanding of government procurement processes, Medicaid policy, public health funding structures, and/or behavioral health ecosystems
Familiarity with the partnership landscape within Michigan (or assigned territory), including existing relationships or experience working across education, youth mental health, healthcare, public sector, or community-based systems
Demonstrated ability to build trust and influence across diverse stakeholder groups, from operational partners to senior government and community leaders
Strong communication, relationship management, and project management skills, with the ability to navigate complex and evolving environments
Ability to create clear, client-facing presentations, reports, and strategic insights using data and tools such as Google Sheets, Slides, and Docs
Passion for equitable access to mental health care and improving outcomes for young people and communities

Benefits

Comp & perks

Excellent Medical, Dental, and Vision Coverage
401(K) Retirement Plan with company match
Generous Paid Time Off
Remote-first flexibility and work-from-home support
Paid parental leave
Learning & development opportunities
8 Paid Holidays, plus two half-day holidays (Christmas Eve and New Year’s Eve)

ATS Keywords

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Hard Skills & Tools

account managementpublic sector partnership developmentgovernment relationsstrategic partnershipsstakeholder relationship managementgovernment procurement processesMedicaid policypublic health funding structuresbehavioral health ecosystemsdata analysis

Soft Skills

communicationrelationship managementproject managementtrust buildinginfluencecollaborationclient advocacystrategic thinkingadaptabilityproblem-solving