Project Manager
TrueNet Communications, a Fujitsu Company
Service Advisor/Writer
Kooner Fleet Management Solutions
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $28 - $33 per hour
Job Level
Mid-LevelSenior
About the role
- Prepare detailed cost estimates for maintenance, repair, and service by analyzing repair order specifications.
- Analyze repair order requirements to understand scope of work and identify cost factors.
- Determine labor, parts, equipment, and transportation costs using industry knowledge and software.
- Prepare and present detailed cost estimates to management and stakeholders.
- Compile and record actual costs and prepare cost-tracking reports.
- Interact with customers to explain the repair process, answer questions, and address concerns.
- Maintain high levels of customer satisfaction by providing clear communication, accurate estimates, and timely repairs.
- Perform other duties as assigned.
Requirements
- 3-5 years' proven experience as a Service Advisor or in a similar role in the automotive, logistics, or fleet maintenance industry.
- Strong understanding of service writing/estimating procedures.
- Proficiency in Mac OS, Microsoft Office Suite, and estimating software.
- Excellent attention to detail and strong organizational skills.
- Ability to communicate effectively with clients and team members.
- Problem-solving skills with a focus on providing a high-level of customer service.
- High school diploma required; Associate's degree preferred.
- Must be able to lift up to 10 lbs.
- Must be able to sit for up to 4 hours at a time.
