Customer Experience Manager

Kooku Recruiting GmbH - Interim Recruiting & RPO

Customer Experience Manager responsible for operational success of accounts in a leading B2B SaaS company. Overseeing onboarding, support, and customer relationship development in the DACH region.

Posted 7/16/2026full-timeCologne • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer accounts within a B2B SaaS environment, focusing on operational success, user enablement, and continuous process improvement. Proficient in identifying up-/cross-selling opportunities while maintaining strong communication and customer satisfaction.

Highest-signal resume keywords

B2B SaaS ExperienceCustomer Account ManagementUp-/Cross-Selling StrategiesBusiness-Fluent German and EnglishData-Driven Decision Making

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Relationship ManagementTechnical ImplementationProcess ImprovementBusiness ReviewsData Analysis

Soft Skills

Excellent CommunicationResults-OrientedSelf-MotivatedStructured Working StyleConfident Demeanor

Industry Keywords

DACH RegionService Quality AssuranceCustomer Lifetime ValueCustomer SatisfactionTechnology Services

About the role

Key responsibilities & impact

Responsible for the operational success of your accounts – from technical implementation through ongoing onboarding to user enablement
Central point of contact for your customers and their service providers across the DACH region: support, product solution advisory, and continuous assurance of service quality
Coordinate complex issues across internal teams and identify automation opportunities for continuous process improvement
Manage and develop a portfolio of mid-market customers, including initiating up-/cross-selling, conducting regular business reviews, and monitoring satisfaction and retention

Requirements

What you’ll need

Completed degree (e.g., Business Administration) or commercial/vocational training
Initial professional experience in customer-facing roles within a B2B SaaS, technology, or service environment
Structured, independent working style and strong data affinity
Confident demeanor and excellent communication – you understand customers' pain and gain and present appropriate solutions
Results-oriented and highly self-motivated, even under time pressure
Willingness to identify and pursue up-/cross-selling opportunities; commercial mindset with a focus on customer lifetime value
Business-fluent German and English

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Kooku Recruiting GmbH - Interim Recruiting & RPO Website LinkedIn All Job Openings 11 - 50 employees 🎯 Recruiter 👥 HR Tech Recruitment
HR Tech Kooku Recruiting GmbH is a dynamic recruiting agency that specializes in interim recruiting and recruitment process outsourcing (RPO). The company provides a range of services tailored to the needs of HR professionals and businesses looking to fill critical positions with qualified candidates efficiently and effectively. With expertise in KPI-based recruitment strategies, Kooku offers customizable recruiting solutions across various sectors including sales, tech, marketing, HR, and finance. The agency prides itself on its transparent and flexible processes, ensuring a high placement rate while optimizing recruitment budgets. Kooku operates from multiple locations including Berlin, Hamburg, Munich, Vienna, and Barcelona, serving clients across different industries by offering both remote and on-site recruitment solutions. The company's services extend to active sourcing, candidate assessment, employer branding, and direct search, aiming to improve clients' recruiting culture and strategies without the traditional trial and error approach. Customer Experience Manager Job not on LinkedIn 🔥 1 hour ago 🏢🏡 Cologne – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇩🇪 German Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Responsible for the operational success of your accounts – from technical implementation through ongoing onboarding to user enablement
Central point of contact for your customers and their service providers across the DACH region: support, product solution advisory, and continuous assurance of service quality
Coordinate complex issues across internal teams and identify automation opportunities for continuous process improvement
Manage and develop a portfolio of mid-market customers, including initiating up-/cross-selling, conducting regular business reviews, and monitoring satisfaction and retention 🎯 Requirements
Completed degree (e.g., Business Administration) or commercial/vocational training
Initial professional experience in customer-facing roles within a B2B SaaS, technology, or service environment
Structured, independent working style and strong data affinity
Confident demeanor and excellent communication – you understand customers' pain and gain and present appropriate solutions
Results-oriented and highly self-motivated, even under time pressure
Willingness to identify and pursue up-/cross-selling opportunities; commercial mindset with a focus on customer lifetime value
Business-fluent German and English Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Support Manager 🕒 April 15 JUPUS 51 - 200 🤖 Artificial Intelligence ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Manage customer onboarding and ensure success with JUPUS, a fast-growing Legal Tech company. Collaborate with clients and internal teams to optimize user experience and feedback. 🏢🏡 Cologne – Hybrid 💰 $7.3M Seed Round - Jupus on 2025-05 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🗣️🇩🇪 German Required Customer Support Manager 🕒 April 15 JUPUS 51 - 200 🤖 Artificial Intelligence ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Technical Customer Support Manager addressing complex technical issues at JUPUS. Supporting legal firms with integration and API challenges in the fast-growing Legal Tech sector. 🏢🏡 Cologne – Hybrid 💰 $7.3M Seed Round - Jupus on 2025-05 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇩🇪 German Required Operations & Customer Service Manager 🕒 April 9 Ford Motor Company 10,000+ employees 🚗 Transport 🔧 Hardware 👥 B2C Website LinkedIn All Job Openings Operations & Customer Service Manager responsible for enhancing customer experience and operational excellence at Ford Bank. Leading teams and optimizing processes in a growing financial institution. 🏢🏡 Cologne – Hybrid 🔥 Funding within the last year 💰 $3G Post IPO debt on 2025-08 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇩🇪 German Required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs