Client Services Representative

• First point of contact for customers; report to the Client Services Team Leader.
• Provide an exceptional level of customer service across the order-to-invoice and contract lifecycle.
• Respond to customer inbound enquiries via phone and email.
• Process and track orders within SAP.
• Create and maintain contracts within CRM.
• Collaborate with internal departments, interstate branches and sales representatives.
• Identify and resolve customer challenges, perform root cause analysis and implement corrective actions.
• Support team initiatives and contribute to continuous improvement and learning.

Client Services Officer

Client Service Associate

Client Services Associate