Staff Solutions Engineer

Kong Inc.

Staff Solutions Engineer at Kong navigating the API and AI connectivity revolution. Supporting customers, creating documentation, and enhancing client relationships for a leading platform.

Posted 4/22/2026full-timeNew York City • New York • 🇺🇸 United StatesLead💰 $200,000 - $250,000 per yearWebsite

Tech Stack

Tools & technologies

CloudDockerKubernetesOpen Source

About the role

Key responsibilities & impact

Support field sales in helping customers understand the value of the Kong API/Connectivity Management platform
Understand customer requirements and how the Kong platform can help.
Grow trusted client relationships throughout the entire sales lifecycle, from initial product reviews to production
Support PoCs throughout the entire evaluation process
Ensure 100% customer satisfaction across assigned set of accounts
Prioritize customer needs and coordinate with support, product, and engineering teams to help support customer needs
Create technical documentation for DevOps, implementations, and services engagements
Support top-of-funnel marketing by creating blogs, webinars, and participating in trade shows and field events.

Requirements

What you’ll need

7+ years software engineer and/or sales engineer management experience at SaaS, Open Source or Enterprise Software company
Solid understanding of cloud computing trends and open source business models
Experience with Docker/Kubernetes and other cloud native platforms
Experience with APIs, CI/CD automation frameworks and AI and LLM technologies.

Benefits

Comp & perks

Offers Equity
Offers Commission
Access to healthcare benefits
401(k) plan
Short and long term disability benefits
Basic life and AD&D insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

APIDockerKubernetesCI/CDcloud computingAILLM technologiestechnical documentationDevOpsSaaS

Soft Skills

customer relationship managementcustomer satisfactioncommunicationprioritizationcollaborationsupportproblem-solvingtrust-buildingpresentationmarketing