Professional Services Strategy & Operations Manager

Kong Inc.

PS Operations Manager at Kong optimizing workflows and enhancing productivity in enterprise software operations. Partnering with executive teams to streamline processes and improve service delivery efficiency.

Posted 4/13/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $138,380 - $162,800 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Be the operational backbone for key Professional Services programs
Improve team efficiency by streamlining workflows and enhancing productivity
Implement automations and AI solutions
Collaborate with Salesforce administrators
Maintain and evolve reporting suite for PS leadership
Partner with Finance and RevOps to align PS financial planning

Requirements

What you’ll need

4+ years of experience in operations within enterprise software
Expertise in Google Sheets and Google Slides, with a working knowledge of SQL
A builder’s mindset, with the ability to direct the configuration and evolution of systems like Certinia and Salesforce
Curiosity and analytical strength
Strong focus on accuracy and data integrity
Clear communication and a collaborative spirit

Benefits

Comp & perks

Health insurance
401(k) plan
Short and long term disability benefits
Basic life and AD&D insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLGoogle SheetsGoogle SlidesautomationAI solutionsdata integrityreportingsystem configuration

Soft Skills

collaborationcommunicationcuriosityanalytical skillsaccuracyproductivity enhancementworkflow streamlining