Kong Inc.

Software Engineering Manager – Gateway

Kong Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Milan • 🇮🇹 Italy

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

Tech Stack

Cloud

About the role

  • You will be the leader of a team that consolidates core engineering and maintenance for the Kong on-premise and hybrid products.
  • This team is the technical interface with key customers.
  • You need strong technical leadership and a solid background.
  • You will have the opportunity to influence the culture, facilitate technical delivery, and work with your team on strategy and execution.

Requirements

  • 5+ years of managing maintenance or support teams and obsessing over customer experience.
  • Experience doing reviews, hiring, comp.
  • Experience managing remote teams and distributed workforce.
  • Demonstrated leadership of Engineering teams.
  • On-premise, cloud, and hybrid product background.
  • Proven strong technical skills sets.
  • Business fluent English language skills both written and verbal.
Benefits
  • Hire, mentor, and maintain healthy Engineering teams who value collaboration and innovation.
  • Manage shift scheduling, measuring key performance indicators (KPIs), and training, assure high-quality work and SLA.
  • Experience managing customer-facing, engineering support roles and has a breadth of experience across infrastructure, internal tooling, platforms, and on-premise products.
  • Solid technical expertise for Linux systems troubleshooting, and profiling, experience with debugging tools such as gdb, systemtap, tcpdump, crash, or other.
  • Own the customer escalation system technically, including collaboration with other departments, stakeholders (Sales, Customer Experience, Sales Engineering etc.) and where necessary customers.
  • Leadership experience displaying ability to organize and prioritize complex problem resolution and bug fixes, debugging distributed services.
  • Organize and manage your teams to fit constructively into the org as a whole and help the company succeed.
  • Set and manage expectations with other engineering teams, senior management, and external stakeholders.
  • Give constructive feedback to Engineers, conduct 1:1s, address inter-personal issues, and conduct reviews.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical leadershipengineering managementcustomer experience managementremote team managementdistributed workforce managementtechnical deliverystrategy execution
Soft skills
communicationinfluencefacilitationteam leadership