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KONE

Service Operations Coordinator

KONE

Service Operations Coordinator providing specialized support for service operations at KONE Americas branches. Managing customer interactions and service processes with a focus on quality and results.

Posted 7/26/2026full-timeAlabama, Florida, Louisiana, North Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $54,800 - $71,925 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and operational coordination, with proficiency in SAP for managing repair orders and invoicing. Strong organizational skills and effective communication with diverse stakeholders are essential.

Highest-signal resume keywords
SAP ProficiencyCustomer Service ExperienceMS Word ProficiencyMS Excel ProficiencyOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
SAPInvoicingRepair Order ManagementParts Requisition
Soft Skills
Customer Service MindsetWell Organized
Tools & Technologies
MS WordMS Excel
Industry Keywords
Service BusinessRepair ProcessCustomer Follow-UpOperations Coordination

About the role

Key responsibilities & impact
  • Provide specialized support to the Service Business tendered repair process
  • Booking secured Quoted Repair orders in SAP
  • Initiate invoice down payments
  • Requisition parts
  • Follow-up with customers
  • Coordinate with Operations and customers to schedule planned repairs
  • Interact with General Manager, Salespeople, Supervisors and Technicians

Requirements

What you’ll need
  • Proficient in MS Word and Excel
  • Well Organized
  • Customer service mindset
  • 2+ years of progressive and successful customer service experience
  • High School education or equivalent

Benefits

Comp & perks
  • Competitive salary
  • Opportunities to learn and grow
  • 401K Employer Match
  • 401k Employer Non-elective Contribution
  • Well-being Program
  • Medical, Prescription, Dental and Vision Insurance
  • Digital Health Solutions & Telehealth
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSAs)
  • Employee Family Assistance Program (EFAP)
  • Family & Medical Leave
  • Parental Leave
  • Leave to Care for a Domestic Partner
  • Paid Time Off & Holidays
  • Company Paid Life and AD&D Insurance
  • Supplemental Life and AD&D Insurance
  • Company Paid Short-term and Long-term Disability
  • Buy-Up Long-term Disability
  • Critical Illness Insurance
  • Hospital Indemnity & Accident Insurance
  • Identity Theft Protection
  • Legal Insurance
  • KONE Credit Union
  • Tuition Reimbursement