Area Delivery Operations Development Director – Asia Pacific, Middle East, Turkey and Africa
KONE
full-time
Posted on:
Location Type: Office
Location: Petaling Jaya • 🇸🇬 Singapore
Visit company websiteJob Level
Lead
About the role
- Promotes adherence to safety practices through leading by example.
- Proactively analyze the data (KPIs) to identify improvement opportunities in daily operations to achieve productivity improvement targets.
- Converts analysis into concrete improvement actions in cooperation with Frontlines (FL) / Area / Global.
- Optimize delivery processes from Order to Handover to Service through strategic plans and continuous improvement initiatives to streamline operations, increase order book rotation and reduce lead times.
- Together with the relevant Delivery Operations team, set targets and follow up on development progress and business performance against these targets through regular performance reviews.
- Provides guidance to delivery personnel, project managers, and installation teams to establish clear performance metrics, KPIs, and goals for operational excellence.
- Mentor and coach team members to enhance skills, productivity, and collaboration to consistently deliver high-quality services.
- Actively collaborate in the future development plans of Global, Area and FL team and promote digital transformation.
- Support the implementation, adoption, utilization, and constant improvement of the Delivery Operations Operating Model processes and tools in the FL.
- Collaborate in gathering customer input and insights for continuous improvement.
- Incorporates Lean Site methodology to optimize resource utilization and workflow efficiency.
Requirements
- At least 3-5 years of relevant experience as a manager of Delivery Operations Development or Delivery Operations Management or project management in a sizable geographical area like APAC, EMEA or AMEA.
- Have an analytical, LEAN and growth mindset coupled with experience in digitalization and change management/transformation.
- Exceptional interpersonal and influencing skills and enjoy working in a matrix organization.
Benefits
- Contribute to delivery operational excellence in a rapidly growing geographical area.
- Contribute to a smart and sustainable urban living in cities of APM.
- Working in a diverse yet inclusive and collaborative culture.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisKPI developmentperformance metricsLean methodologydigital transformationchange managementprocess optimizationproject managementcontinuous improvementresource utilization
Soft skills
interpersonal skillsinfluencing skillsmentoringcoachingcollaborationleadershipcommunicationanalytical mindsetgrowth mindsetteam development