Key Account Development Manager

KONE

Key Account Development Manager at KONE focusing on driving growth within strategic customer accounts. Developing relationships and identifying business opportunities within the elevator and escalator industry.

Posted 6/15/2026full-timeGlasgow • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Develop and grow existing relationships with key customers.
Identify and close new business opportunities within specified accounts.
Expand KONE’s share of wallet within selected key accounts through modernisation and service contract wins.
Create and drive modernisation opportunities, through proactive customer engagement and asset management planning.
Lead a consultative approach with our clients, advising on the maintenance & investment needs of their assets, across the full lifecycle.
Use data sources and KONE digital services to advise our customers effectively and transparently.
Create value propositions with clearly described benefits of KONE solutions for customer’s needs.
Lead the negotiation of project contracts or framework agreements, within targeted accounts.
Use market intelligence and customer insight to gain credibility and a competitive advantage.
Influence key internal stakeholders and support networks.
Work closely with key accounts, sales, service & operations to ensure full chain customer satisfaction.
Support with budget pricing initiatives.
Travel as and when the role requires.

Requirements

What you’ll need

Experience in Sales or Account Management or Business Development is essential.
Lift industry experience is desirable, but not essential.
Strong influencing skills.
Demonstrated success in a target driven environment.
Strong analytical skills to analyze complex business needs and develop effective, long-term solutions.
Mastering customer contacts, presentations, and negotiations, closing deals, tendering process, aftersales activities, and knowledge of contractual and financial terms.
Experience in maintaining and developing existing customer relationships.
Aptitude in networking and collaborating at all levels.
Effective communication skills together with good written and spoken English.
Ability to think strategically and plan long-term with our clients.
Ability to prioritise and manage diary autonomously.
Strong IT skills

Benefits

Comp & perks

Attractive base salary
Generous commission scheme
Company car
25 days holiday + bank holidays
1 paid volunteering day
Company pension scheme
Development opportunities
Life Assurance
Kone Discounts
24/7 GP Support & Wellbeing Access
Private medical insurance
Dental plan
Hybrid Working

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SalesAccount ManagementBusiness DevelopmentAnalytical SkillsNegotiationTendering ProcessCustomer Relationship ManagementContractual TermsFinancial TermsBudget Pricing

Soft Skills

Influencing SkillsCommunication SkillsStrategic ThinkingLong-term PlanningNetworkingCollaborationCustomer EngagementAutonomous ManagementProblem SolvingCustomer Satisfaction