Repair Operations Coordinator

KONE

Repair Operations Coordinator managing customer service and operations for KONE Americas branches. Handling repair processes, coordinating repairs and parts requisition with various stakeholders in the organization.

Posted 4/29/2026full-timeBaltimore • District of Columbia, Maryland, Pennsylvania, Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $58,600 - $76,695 per yearWebsite

About the role

Key responsibilities & impact

Provide specialized support to the Service Business tendered repair process
Booking secured Quoted Repair orders in SAP, initiate invoice downpayments, requisition parts
Follow-up with customers and coordinate with Operations to schedule planned repairs
Interact with General Manager, Salespeople, Supervisors and Technicians to increase tender repair revenues

Requirements

What you’ll need

2+ years of progressive and successful customer service experience
Proficient in MS Word and Excel
Well Organized
Customer service mindset

Benefits

Comp & perks

Competitive salary
Opportunities to learn and grow
401K Employer Match
401k Employer Non-elective Contribution
Well-being Program
Medical, Prescription, Dental and Vision Insurance
Digital Health Solutions & Telehealth
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Employee Family Assistance Program (EFAP)
Family & Medical Leave
Parental Leave
Leave to Care for a Domestic Partner
Paid Time Off & Holidays
Company Paid Life and AD&D Insurance
Supplemental Life and AD&D Insurance
Company Paid Short-term and Long-term Disability
Buy-Up Long-term Disability
Critical Illness Insurance
Hospital Indemnity & Accident Insurance
Identity Theft Protection
Legal Insurance
KONE Credit Union
Tuition Reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SAPMS WordMS Excel

Soft Skills

customer serviceorganizational skillscommunicationcoordination