Kompetenz Kommerz

Junior Account Manager – Client Success

Kompetenz Kommerz

full-time

Posted on:

Location Type: Remote

Location: Russia

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Job Level

Junior

About the role

  • Support our clients while we source and deliver products from Asia to Western Europe
  • Keep communication clean, keep tasks moving, and make sure clients always know the next step
  • Reply to client messages (email / WhatsApp) in a clear, friendly, professional way
  • Send weekly status updates using our template (what’s done, what’s next, what we need)
  • Collect missing info from clients (specs, quantities, deadlines, delivery info)
  • Spot issues early (delays, missing approvals, unclear specs)
  • Escalate to your manager fast with facts + options
  • Help keep everything organized so nothing gets missed
  • Maintain clean records: quotes, approvals, product specs, shipping details
  • Use templates and checklists consistently
  • Suggest small improvements when you see repeat problems

Requirements

  • 1+ year in a coordination role (customer support, operations, assistant PM, account support) or strong internship / trainee experience with proof you can handle responsibility
  • Strong written + spoken English
  • Very organized and detail-focused
  • Reliable: you don’t disappear, you follow through
  • Nice-to-have Any experience with e-commerce, sourcing, manufacturing, logistics
  • German language
  • Experience with clients (B2B or B2C)
Benefits
  • Remote-first (work from anywhere)
  • Paid onboarding + weekly mentorship
  • Clear growth path (Junior → Account Manager → Senior)
  • Monthly performance bonus (based on communication + follow-ups)
  • 90-day salary review (raise if you hit targets)
  • Tools/equipment or internet support budget
  • Annual learning budget (courses/certifications)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportoperationsaccount supporte-commercesourcingmanufacturinglogistics
Soft Skills
strong written communicationstrong spoken communicationorganizational skillsdetail-orientedreliabilityproblem-solvingclient management