KOMMWIS

Manager

• Planning, organizing and implementing projects — from defining objectives to project closure
• Creating and managing project, resource and budget plans
• Monitoring project progress, schedules and milestones and initiating corrective actions in case of deviations
• Implementing structured risk and quality management within projects
• Professional stakeholder management, including reporting, facilitating meetings and workshops, and coordinating interfaces
• Functional leadership and coordination of interdisciplinary project teams

Project Manager, Customer Service

Customer Support

• Establish, strategically develop, and overall manage the Customer Service department
• Lead, develop, and plan deployment of staff, including personnel responsibilities
• Ensure consistent, high-quality, and efficient customer service processes (e.g., support, training, events, committee work)
• Act as the central interface to executive management and other departments; prepare decision-making materials and reporting
• Manage customer-related projects and coordinate resource allocation within the Customer Service area
• Handle escalation and decision management and represent the company to customers and clients

Project Manager, Customer Service

Head of Customer Service