Customer Onboarding Specialist

Kolmeo

Onboarding Specialist assisting new customers in utilizing Kolmeo's tech platform for property management. Coordinating onboarding efforts and enhancing customer experiences through support and training.

Posted 7/20/2026full-timeMelbourne • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in onboarding and implementation processes, with a strong focus on customer success and relationship management. Proficient in coordinating project details, maintaining organization, and delivering effective training in property management or real estate contexts.

Highest-signal resume keywords

Onboarding ManagementCustomer SuccessProperty Management ExperienceExcellent Communication SkillsProject Management Principles

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Highly OrganisedDetail-ObsessedAdaptableTeam PlayerCustomer-First Mindset

Tools & Technologies

Property Management SoftwareSaaS Platforms

Industry Keywords

Real EstateResidential RentalsCustomer TrainingMeeting NotesData Entry

About the role

Key responsibilities & impact

Support, and eventually own, onboarding and implementation for new customers, from kickoff through go-live.
Coordinate everyone involved — internally and externally — so onboarding steps land on time and nobody's left in the dark.
Set up customer accounts, software environments, templates, and configurations to meet each customer's specific needs.
Handle the administrative detail that keeps onboarding on track — data entry, scheduling, follow-ups, and all the unglamorous but necessary bits that come with every project.
Keep projects on track by capturing meeting notes, sending updates, and following up on next steps and action items.
Help deliver customer training sessions, and keep our onboarding documentation sharp and up to date.
Bring your property management or real estate eye to continuous improvement at Kolmeo - share your thoughts on what would turn good into great!

Requirements

What you’ll need

Have experience in property management or real estate (residential rentals).
Have strong, demonstrated experience managing professional relationships.
Are highly organised and detail-obsessed (the kind of person who actually reads the fine print!).
Have excellent communication skills - written, verbal, and everything in between.
Are self-aware and adaptable – comfortable working with a variety of personality types.
Are quick to learn new systems, adaptable to change, and calm under pressure.
Are a team player with a customer-first mindset.
Experience in onboarding, training, or customer success roles (nice-to-have).
Familiarity with property management software or SaaS platforms (nice-to-have).
Some knowledge of project management principles (nice-to-have).

Benefits

Comp & perks

Flexible hybrid work - manage your energy, not your hours.
Quarterly Recharge Days + Birthday Leave - who doesn't love an extra paid week of leave?
Learning ecosystem - get access to Kolmeo's L&D program, with internal and external L&D opportunities.
Fun matters - team events, in-person and digital social gatherings and offsites.
Support when you need it - confidential EAP for personal and work matters.