Customer Onboarding Coordinator
Kolmeo
full-time
Posted on:
Location Type: Hybrid
Location: Melbourne • Australia
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About the role
- Run onboarding and implementation of our new customers
- Keep projects on track by capturing meeting notes, sending updates, and following up on next steps/action items
- Ensure there's lots of timely communication so our customers feel super supported with their onboarding
- Set up customer accounts, software environments, templates, and configurations to meet each specific customers needs
- Keep detailed onboarding records and documentation, and track and report on onboarding progress
- Assist the delivery of customer training sessions and keeping our Knowledge Base documentation up-to-date
- Bring your property management or real estate eye to continuous improvement at Kolmeo - share your thoughts on what would turn good into great!
Requirements
- Have experience in, or exposure to, property management or real estate (residential rentals)
- Are highly organised and detail-obsessed (the kind of person who actually reads the fine print!)
- Have excellent communication skills - written, verbal, and everything in between
- Are self-aware and adaptable – comfortable working with a variety of personality types
- Are quick to learn new systems, adaptable to change, and calm under pressure
- Are a team player approach with a customer-first mindset.
- Jump to the top of the list if you also have ("nice-to-have's"/non-essentials): Experience with property management software or in customer-centric roles.
Benefits
- Flexible work - manage your energy, not your hours
- Quarterly Recharge Days + Birthday Leave - who doesn't love an extra paid week of leave?
- Learning ecosystem - get access to Kolmeo's L&D program, with access to paid L&D platforms
- Fun matters - team events, in-person and digital social gatherings and offsites
- Support when you need it - confidential EAP for personal and work matters
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
highly organiseddetail-orientedexcellent communicationself-awareadaptablecalm under pressureteam playercustomer-first mindset