kollex

Working Student – Customer Onboarding

kollex

part-time

Posted on:

Location Type: Remote

Location: Germany

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Job Level

Entry Level

About the role

  • You guide new customers (restaurants, cafés, bars) by phone through their first steps with our app and support them in getting started on the kollex platform.
  • You assist with the setup and integration of our solution and ensure customers can use our features quickly and easily.
  • You explain features, workflows and processes so our users can have a smooth start with kollex.
  • You answer questions and support customers with any challenges that may arise during onboarding.
  • You work closely with our Customer Service team to ensure high customer satisfaction and a positive user experience.
  • You document the onboarding process and customer interactions in our CRM and back-office system.
  • You proactively communicate to help create the most positive customer journey possible for new users.

Requirements

  • You are a friendly, communicative person and feel comfortable interacting with customers — including by phone.
  • Previous experience in customer service, customer onboarding, or a similar role is an advantage but not required — you will receive comprehensive training from our team.
  • You work independently, in a structured way, and are reliable.
  • You are a team player with a high level of self-motivation.
  • You have good German language skills, both spoken and written.
  • You are interested in the hospitality industry and want to understand the needs of restaurants, cafés, and bars.
Benefits
  • An agile, international team with short decision-making paths and the backing of leading industry partners and long-term secured financing
  • A team that values feedback and promotes continuous development
  • Work from Anywhere — work up to 6 weeks per year from anywhere in the world
  • Company pension plan with a 30% employer contribution
  • A €50 flexible voucher to customize your benefits package
  • A hybrid working model with onsite days and remote work, giving you flexibility
  • Regular team lunches, team and company events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
communicativecustomer servicecustomer onboardingindependentstructuredreliableteam playerself-motivation