CRM Manager

Kolecto

CRM Manager optimizing and maintaining HubSpot for Kolecto, a fintech startup. Collaborating across teams to ensure data quality and system performance while supporting internal users.

Posted 6/23/2026full-timeParis • 🇫🇷 FranceMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Drive the optimization and scalability of the CRM: implement technical evolutions (workflows, automations, pipelines) from the roadmap and adapt HubSpot to business needs
Ensure maintenance and responsive support: resolve internal teams' technical tickets (response < 24h), monitor CRM health, and manage QA testing
Guarantee data quality and alignment: maintain CRM data reliability to ensure a 360-degree view of the customer
Automate and streamline processes: identify and deploy continuous improvements through active monitoring of HubSpot updates
Produce actionable insights and reporting: design dashboards to analyze campaign performance and provide actionable data
Train and document: empower colleagues through training and comprehensive internal documentation.

Requirements

What you’ll need

5 years of experience in CRM Management or RevOps
Mandatory expertise in HubSpot
Knowledge of Intercom, Retool, or automation tools (Make/n8n) is a real plus
Absolute rigor on data quality and comfort with API integration logic
Ability to integrate AI into daily workflows
Excellent interpersonal skills and the ability to translate technical topics for non-technical audiences
Responsiveness, proactivity, and a strong internal customer service mindset
Collaborative mindset to work cross-functionally with Marketing, Sales, and Tech
Experience managing complex projects and coordinating cross-functional teams
Proficiency in English
Proficiency in another language and international experience are a strong plus

Benefits

Comp & perks

Up to 3 days of remote work
Annual RTT policy (approx. 10 days/year)
Digital meal vouchers worth €11.52 gross per eligible working day, 60% covered by Kolecto
Alan Blue health insurance covered 70% by Kolecto

ATS Keywords

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Hard Skills & Tools

CRM ManagementRevOpsHubSpotAPI integrationdata qualityautomation toolsdashboard designcampaign performance analysistechnical supportQA testing

Soft Skills

interpersonal skillscommunicationresponsivenessproactivitycustomer service mindsetcollaborationtrainingdocumentationproject managementcross-functional teamwork