Customer Onboarding Manager, Enterprise

Kojo

Enterprise Customer Onboarding Manager responsible for implementation and adoption for Kojo's largest customers. Leading training and stakeholder alignment through AI-driven support in SaaS technology.

Posted 7/24/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading customer implementations and technical programs within SaaS environments, focusing on metrics-driven delivery and effective stakeholder communication. Proficient in synthesizing customer feedback into actionable insights for product development.

Highest-signal resume keywords

Customer Implementations LeadershipMetrics-Driven DeliveryProduct Training FacilitationStakeholder Relationship ManagementAgile/Project-Management Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ImplementationTechnical Program ManagementSaaS ExperienceData AnalysisFeedback SynthesisAdoption MetricsRetention MetricsProject ScopingTimeline ManagementEmerging Theme Identification

Soft Skills

Relationship BuildingProactive Issue ResolutionEffective CommunicationCollaborationStakeholder Engagement

Certifications & Qualifications

PMPCSM

Industry Keywords

SaaSTechnical ConsultingProduct DevelopmentAccount Adoption GoalsCustomer Signals

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Own a portfolio of roughly 20 concurrent implementations for Kojo's largest customers
Scope engagement's requirements, deliverables, and timelines with stakeholders
Sequence new customer product training as per role priorities
Build relationships across key stakeholders in customer organizations
Track usage against account adoption goals, addressing issues proactively
Use AI-assisted analysis to identify emerging themes and customer signals
Synthesize feedback into actionable analytics for product development

Requirements

What you’ll need

3+ years leading customer implementations, technical programs, or consulting engagements in SaaS or technology
Structured delivery discipline: PMP, CSM, or agile/project-management certification is a plus
Experience leading 6+ month rollouts with wide, competing stakeholders
Ability to run product training for engineers and field crews
Metrics-driven delivery, measuring success by time to value, adoption, and retention
Knowledge of which questions belong to Solutions Architect and appropriate communication
Ability to translate customer requests into clear themes for Product

Benefits

Comp & perks

This position is also eligible for a new hire equity grant
All US-based full time employees are eligible for our full suite of perks and benefits