Junior CRM Analyst

Koin

Junior CRM Analyst at Koin developing solutions for digital commerce in Latin America. Involves email communication, campaign management, and collaboration with internal teams.

Posted 7/10/2026full-timeSão Paulo • 🇧🇷 BrazilJuniorWebsite

About the role

Key responsibilities & impact

Plan, configure and execute communication sends via email, WhatsApp and push notifications.
Support the creation and review of relationship flows and one-off CRM campaigns.
Manage requests with the partner agency, ensuring briefings are clear, deadlines are met and deliverables are high quality.
Review and adapt content and copy for different channels, ensuring consistency of the brand's communication.
Organize the team's demand workflow, closely tracking schedules and delivery status.
Collaborate with internal teams (such as Marketing, Product and Data) to enable planned communications.
Support basic analysis of campaign results by monitoring metrics such as open, click and conversion rates.

Requirements

What you’ll need

Initial experience or previous internship in CRM, digital marketing or communications.
Preferred: experience with CRM platforms or marketing automation tools.
Basic knowledge of digital campaign metrics.
Experience managing agencies or external vendors.

Benefits

Comp & perks

Life insurance
Health and dental plans
Transportation allowance
Meal and food vouchers (VR + VA)
Childcare assistance
Extended parental leave
Total Pass or Wellhub
WFA (Work From Anywhere)
Discounts on Decolar.com
Golden Farma benefits
Home office allowance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Email CommunicationWhatsApp CommunicationPush NotificationsContent ReviewCampaign ManagementMetrics Monitoring

Soft Skills

CollaborationOrganizational SkillsClear Communication