Kofile

Customer Support

• Provide sales desk ticket support both by phone and by email
• Assist sales, in a learning environment with entering assessments into Salesforce – CPQ.
• Input new contacts and leads into Salesforce (SFDC) and maintain data accuracy during conferences and events
• Serve as deal desk support for large opportunities or questions related to Salesforce CPQ entry
• Coordinate large deal support, such as large deal strategy meetings
• Cross train as backup support strategic sellers with non-standard proposal development and submissions outside of CPQ workflows
• Monitor and manage open tickets in Salesforce
• Respond to client inquiries regarding timelines, logistics, and general service updates
• Assist with customer service for minor requests and order status follow-ups
• Monitor dashboards in the pending approval stage to move deal packages forward including new customer setup and documentation submission

Sales Support Specialist