Enterprise Customer Success Manager, CSM

Kodex

Enterprise Customer Success Manager responsible for driving customer satisfaction and growth at Kodex. Managing a portfolio of high-impact clients in a fully remote role aligned with Eastern Time (EST).

Posted 5/9/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $160,000 - $180,000 per yearWebsite

About the role

Key responsibilities & impact

Drive overall vision of post-sales experience (from adoption to renewal) in close partnership with our Sales and Business Operations leadership
Set implementation requirements and manage timelines to ensure smooth onboarding and high customer engagement from Day 1
Build and nurture relationships across accounts to solidify our partnership and commitment to the customer
Triage, resolve, and track customer-reported issues — escalating to the engineering team when needed to ensure timely resolution and clear communication back to the customer
Advocate for our customers' needs within the engineering roadmap
Innovate on modern solutions, using data to guide customer engagement and serve clients at scale across their lifecycle
Work cross-functionally to deliver a unified customer experience.

Requirements

What you’ll need

5+ years of customer-facing experience, including 2+ years in SaaS Customer Success or Account Management
Experience managing enterprise-level customers and navigating complex stakeholder environments
Proven track record of delivering customer and business outcomes in an innovative way
Customer-centric and passionate about understanding customers’ organizations, business priorities, and sources of value
Excellent communication and executive presence — able to translate technical concepts for non-technical audiences
Strong organizational skills with the ability to prioritize, plan, and execute across multiple accounts
Comfort working in fast-paced, ambiguous environments with shifting priorities
A customer-first mindset, backed by data-driven decision making
Experience building internal processes, customer playbooks, or contributing to CS tooling is a plus

Benefits

Comp & perks

Remote-first within the U.S.
Annual offsites in exciting locations. Past trips include Seattle, Miami, Nashville, and San Francisco
Competitive salary and meaningful equity
Unlimited PTO + 14 company holidays
12 weeks of fully paid parental leave, with a flexible return-to-work policy
Comprehensive medical, dental, and vision plans
401(k) retirement plan
Dynamic Environment: Work on impactful, high-priority matters with opportunities for professional growth.

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Hard Skills & Tools

SaaS Customer SuccessAccount Managementdata-driven decision makingcustomer playbooksCS tooling

Soft Skills

customer-centricexcellent communicationexecutive presencestrong organizational skillsability to prioritizeability to planability to executecomfort in fast-paced environmentsability to navigate complex stakeholder environmentscustomer-first mindset