Kodex

Product Manager

• Own KIP (Kodex Identity Provider) end-to-end as the identity foundation across Kodex products
• Drive the MCP roadmap, including use cases, integration points, APIs, and AI agent workflows
• Design and prioritize bi-directional API strategy and align teams on delivery
• Shape platform infrastructure decisions, including Nitro Enclave data models and compliance readiness
• Build internal-team adoption and define the platform internal go-to-market
• Partner with Integrations, Core Portal, Verify, Government, and adjacent engineering and product teams on prioritization, sequencing, and architectural tradeoffs
• Represent the technical customer voice for direct API users and platform partners
• Translate strategy into decisions and platform capabilities that other teams can build on

Senior Product Manager, Platform & Integrations

Customer Success Manager

• Drive retention, renewals, customer satisfaction, and growth across a portfolio of high-impact clients
• Serve as the primary point of contact from deal close through onboarding, implementation, and long-term success
• Drive the post-sales experience from adoption to renewal in partnership with Sales and Business Operations
• Own account planning, success tracking, and team alignment
• Set post-sale requirements and onboarding plans
• Build and nurture customer relationships
• Triage, resolve, and track customer-reported issues; escalate to Engineering when needed
• Champion customer needs within the product roadmap and influence prioritization
• Use data and customer insights to design scalable engagement strategies
• Design and improve internal workflows, tooling, onboarding, QBRs, and feedback-capture programs
• Partner cross-functionally with Sales, Product, and Engineering
• Help expand and refine foundational Customer Success playbooks, processes, and tooling