Linux Platform Engineer, 3rd Line
Kocho
full-time
Posted on:
Location Type: Hybrid
Location: Cape Town • South Africa
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About the role
- Providing expert, 3rd line technical support and advanced troubleshooting for complex incidents and problems in a Linux environment.
- Collaborating with the Service Integrator, 3rd parties, and other specialists to ensure the stability, availability, performance, and security of services through a best-practice approach.
- Leading the planning, documentation, and execution of change and release activities, including patch and upgrade management.
- Maintaining and enhancing configuration data, ensuring its accuracy and currency.
- Acting as an escalation point for complex incidents and issues, driving them to resolution and communicating effectively with all stakeholders.
- Proactively identifying, managing, and mitigating technical risks and issues.
- Contributing to the development and maintenance of high-quality technical documentation.
- Adhering to and championing ITIL-based policies and practices within our service management framework.
Requirements
- A degree in Computer Science or a related field is preferred.
- 5 years experience as a 3rd Line Linux Engineer with proven, advanced troubleshooting skills.
- Expert-level knowledge of Linux server environments, specifically Ubuntu and Red Hat.
- Proficiency in scripting and automation using PowerShell and Bash.
- Understanding of IT network principles and troubleshooting network-related issues.
- Experience with Azure infrastructure and services.
- Strong experience with configuration management and monitoring tools, such as N-able.
- Excellent analytical and problem-solving skills, with the ability to take full ownership of incidents from initial report to final resolution.
- A positive, enthusiastic, and supportive attitude, with strong collaboration skills in a team environment.
- Exceptional verbal and written communication skills, with the ability to articulate complex technical information clearly.
Benefits
- Flexible collaboration spaces
- Equal opportunities employer
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
LinuxUbuntuRed Hatadvanced troubleshootingscriptingautomationPowerShellBashconfiguration managementnetwork troubleshooting
Soft Skills
analytical skillsproblem-solving skillscollaboration skillscommunication skillsownership of incidentspositive attitudeenthusiastic attitudesupportive attitude
Certifications
degree in Computer Science