Kocho

Junior Applications Analyst

Kocho

full-time

Posted on:

Location Type: Hybrid

Location: Century City • South Africa

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Job Level

Junior

Tech Stack

ITSM

About the role

  • Provide first line application support to both the business and to our clients on our suite of applications
  • Quickly analysing the nature of queries and customer problems and provide suitable solutions within service level agreements
  • Establish and maintain high levels of incident ownership throughout the incident lifecycle, bringing the incident to a satisfactory conclusion
  • Applying appropriate escalations procedures if required
  • Work closely with 3rd party suppliers as needed to resolve issues
  • Process internal Joiner, Mover, and Leaver Requests
  • Maintain User Access Management for both internal and external users across applications
  • Maintain data within applications to a high degree of accuracy
  • Support the client on-boarding and off-boarding processes
  • Maintain and create supporting documentation for applications
  • Work with internal stakeholders to complete minor changes to ensure applications meet business requirements

Requirements

  • Proven experience in resolving IT related issues
  • Ability to troubleshoot and analyse problems
  • Excellent communication skills, written and spoken
  • Excellent analytical skills and a strong attention to detail
  • Ability to communicate with and deliver high levels of customer service to all stakeholders (internal and external)
  • Ability to take ownership of and progress incidents to resolution
  • Ability to work under pressure and adapt
  • Be a strong team player, able to work in and create a supportive environment for other team members
  • Ability to strictly adhere to processes, including Security and Change Management processes
  • A strong security awareness
  • Experience with any of these applications: ConnectWise Manage, IT Glue (including MyGlue), 8x8, DeskDirector, Bright Guage
  • Experience maintaining or configuring IT Service Management Tools
  • An understanding or experience of Single Sign On (SSO) and Identity Providers
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingincident managementdata accuracyUser Access ManagementIT Service ManagementSingle Sign OnIdentity Providerscustomer serviceanalytical skillsproblem analysis
Soft Skills
communication skillsattention to detailownershipadaptabilityteam playersupportive environmentprocess adherencesecurity awarenesspressure managementstakeholder engagement