Technical Writer
Kobiton
full-time
Posted on:
Location Type: Hybrid
Location: Atlanta • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Oversee the strategy and process for creating external product documentation and video training content
- Develop and edit clear, concise, and comprehensive product documentation (release notes, end-user guides, API references, installation/configuration instructions)
- Coordinate the creation and maintenance of online video training content for the Learning Management System (LMS)
- Partner with product managers, engineers, QA engineers, and DevOps to understand product functionality and translate it into documentation and videos
- Regularly review and update documentation and videos to reflect product changes and feedback
- Ensure all content adheres to company style guides and best practices
- Organize and conduct internal technical enablement sessions for product releases
- Monitor documentation and video training site analytics and use data to drive improvements
- Incorporate Generative AI tools to enhance productivity and content quality
- Work on-site in Atlanta and attend the Kobiton office at least 4 days per week
Requirements
- Must live in the Atlanta, Georgia area and come into the Kobiton office at least 4 days a week
- Bachelor's degree in Technical Writing, English, Communication, Computer Science, or a related field
- At least 3 years of experience working in a SaaS environment
- Demonstrated experience of excellent written and verbal communication skills; a portfolio of technical writing is required
- Strong attention to detail with the ability to handle multiple projects simultaneously
- Hands-on experience or strong willingness to adopt and integrate Generative AI technologies
- Experience with or aptitude to learn docs-as-code methodology and markdown/AsciiDoc
- Experience with or aptitude to learn GitHub version control
- Experience with video script writing and learning management systems preferred
- Experience in the software testing space is preferred
Benefits
- Join a team that is impacting the everchanging and growing mobile industry
- Work with an extraordinary and diverse global workforce
- Collaborate at a great office located in the 1776 building between Buckhead and Midtown
- Continue to grow by participating in company-sponsored training and development opportunities through our Growbiton program
- Enjoy Self-Managed (sometimes referred to as unlimited) Paid Time Off (PTO)
- Take advantage of our comprehensive Medical, Dental, & Vision insurance
- Contribute to a 401(k) retirement plan
- Any employee expecting can take part in our Paid Parental Leave Program
- Enjoy free access to the fitness center in the 1776 office building and coffee at Bellwood Coffee Shop
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical writingvideo script writingdocs-as-code methodologymarkdownAsciiDocGitHubSaaSproduct documentationAPI referencesinstallation instructions
Soft skills
written communicationverbal communicationattention to detailproject managementcollaborationadaptabilityorganizational skillstechnical enablementdata-driven decision makingcreativity
Certifications
Bachelor's degree in Technical WritingBachelor's degree in EnglishBachelor's degree in CommunicationBachelor's degree in Computer Science