Director, Technology Delivery

Kobie

. Orchestrates End‑to‑End Delivery Execution .

Posted 4/21/2026full-timeRemote • Florida • 🇺🇸 United StatesLeadWebsite

Tech Stack

Tools & technologies

CloudGoJava.NETSDLCSQL

About the role

Key responsibilities & impact

Orchestrates End‑to‑End Delivery Execution
Own technical execution from SA handoff (post‑discovery) through build, launch, hypercare, and ongoing run.
Set and govern delivery plans (scope, milestones, technical dependencies), ensuring on‑time, on‑budget, and in‑quality outcomes.
Serve as the single technical escalation point for implementation and run, driving decisions and clearing blockers.
Accountable for client satisfaction as it relates to technical delivery and runtime health.
Leads Cross‑Functional Coordination and Communication
Drive alignment across Product, Engineering, QA, and Client Services; clarify ownership, SLAs, and decision rights.
Run daily/weekly operating rhythms (standups, risk reviews, release/incident readouts) that keep delivery moving.
Escalate with precision—anticipate organizational pinch points and engage the right leaders at the right time.
Serve as a single technical point of accountability during delivery issues.
Triage Issues and Identify Root Causes
Own oversight of root cause analysis and corrective action.
Lead incident triage (functional and technical), coordinate diagnostics, and own the path to resolution.
Conduct structured Root Cause Analysis (RCA); document causes, corrective actions.
Track and retire recurring defects via systemic fixes (tooling, process, config standards, or code changes).
Ensure Program‑Level Operational Stability
Govern platform health post-launch, error budgets aSLOs in partnership with Engineering/Operations to protect client outcomes.
Own technical readiness of environments, integrations, and data pipelines supporting live programs.
Accountable for operational outcomes at a program level.
Drive Strategic Readiness for Launches and Changes
Lead go‑live readiness: cutover planning, rollback paths, data migration checks, and production access controls.
Chair technical Go/No‑Go with clear risk framing, mitigations, and stakeholder sign‑off.
Coordinate change windows and release trains to minimize client impact and validate operational readiness before launches or changes.
Continuously Optimize Workflows for Efficiency
Map and improve delivery workflows end‑to‑end (from SA handoff to run), reducing manual effort and cycle time.
Instrument and eliminate bottlenecks using data (e.g., wait states, rework, defect escape rates).
Standardize playbooks, templates, and automation to increase predictability and scale.
Support Client KPI and SLA Monitoring
Define and track delivery KPIs/SLA dashboards (e.g., release velocity, incident MTTR, defect density, change success rate).
Correlate technical signals with business impact (e.g., anomalies in redemptions, engagement, or promotion performance).
Proactively surface risks and opportunities to PM/CS and recommend corrective actions.

Requirements

What you’ll need

10+ years in technical delivery, platform implementation, or operations leadership in complex, integrated environments.
Demonstrated ownership of implementation‑to‑run lifecycles, including incident leadership and RCA.
Broad technical fluency across cloud/infrastructure, data/integrations, and application architecture; ability to deep‑dive when required.
Comfortable engaging enterprise clients and executives; prior experience with large enterprise programs is a plus (e.g., Fortune 50/100/500).
Familiarity with modern application stacks and integration patterns (e.g., APIs/SOA; Java/.NET/SQL), SDLC and Agile practices.
Bonus: Marketing technology, loyalty, analytics, campaign management, data marts/warehousing exposure.

Benefits

Comp & perks

Flexible Time Off to recharge when needed
Nine Company-Wide Holidays
A diverse suite of benefits prioritizing your growth, development, and personal well-being

ATS Keywords

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Hard Skills & Tools

technical deliveryplatform implementationincident leadershiproot cause analysiscloud infrastructuredata integrationsapplication architectureAPIsJava.NETSQL

Soft Skills

client satisfactioncross-functional coordinationcommunicationproblem-solvingleadershiprisk managementorganizational skillsstakeholder engagementworkflow optimizationstrategic planning