Lead and manage a diverse portfolio of information security programs, ensuring all clients have clear, regularly reviewed plans.
Own the full onboarding lifecycle, ensuring clients start their journey with a completed risk register and a strategic 1-year roadmap.
Maintain a client NPS score of 8.67 or above by delivering exceptional service and partnering with customer success managers.
Act as the primary point of contact, providing transparent, insightful reports on progress and milestones to foster trust.
Ensure all program processes, decisions, and changes are clearly documented for consistency.
Own and enhance delivery team processes to continuously increase service value and quality.
Manage program budgets and resource allocation to optimize efficiency and profitability.
Lead subject matter experts (SMEs) to drive successful outcomes, providing supportive and constructive feedback as a team player.
Proactively identify and manage roadblocks to keep all programs aligned with their defined objectives.
Identify upselling opportunities based on evolving client needs and collaborate with internal teams to drive growth.

Requirements

Post-secondary degree in business, computer science, information technology, or equivalent professional experience.
5 years of experience in B2B client-facing roles, managing technology or business change projects and/or programs.
Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively with diverse teams, technical experts, and stakeholders.
Ability to engage with customer executives and demonstrate strategic understanding of business needs.
Experience managing multiple projects with multiple stakeholders and competing priorities.
Proficiency in project management tools and software (e.g., monday.com) and familiarity with compliance tools (e.g., Vanta).
Strong analytical and problem-solving abilities.
Must be detail-oriented, highly organized, proactive, and able to move fast while remaining calm under pressure.
Nice to have: Program and/or project management-related certification such as CAPM, PMP, or PgMP.
Hands-on experience with Compliance and Trust products
Previous experience working in information security or information technology industry.
Strong understanding of information security principles, risk management frameworks, and industry standards.

Benefits

Competitive salary and equity options
Professional development opportunities
Fun and inclusive company culture

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementrisk managementanalytical skillsproblem-solvingcompliance toolsinformation security principlesbusiness change managementtechnology project managementbudget managementresource allocation

Soft Skills

leadershipcommunicationinterpersonal skillscollaborationinfluencedetail-orientedorganizational skillsproactiveability to work under pressureteam player

Certifications

CAPMPMPPgMP