Customer Experience Associate
Koala Health
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $18 per hour
Job Level
JuniorMid-Level
About the role
- Assist customers over the phone and email with product and service questions
- Manage both inbound and outbound calls and emails
- Proactively identify solutions to questions you anticipate our pet owners have in each interaction
- Take a hands-on approach to resolving every issue, owning it from start to finish
- Provide a best-in-class service experience for our customers while working in a fast-paced environment
- Provide our customers with technical support when navigating our website
- Understand that each interaction is about more than solving a single problem, but an opportunity to create a delightful experience
Requirements
- High school diploma or equivalent
- 6+ months of professional experience working with computer and web based tools
- 1+ years of customer service experience or Veterinary care experience
- Ability to work 9:30am - 6pm ET, Monday - Friday
- Comfortable with virtual environments, including phone contact with customers for the duration of your shift
- Excellent communication skills (spoken and written)
Benefits
- Competitive base salary with performance-based incentives
- Medical, dental, and vision insurance with partial dependent coverage
- Generous PTO
- 401(k) plan
- Remote-first culture built on flexibility and trust
- Supportive, close-knit team that celebrates wins and learns fast
- Meaningful mission helping modernize pet health
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicetechnical supportweb based tools
Soft skills
communication skillsproblem solvingcustomer experienceproactive approachownership
Certifications
high school diploma