Director, Client Success

Knowtion Health

Director of Client Success at Knowtion Health managing executive relationships for high-value healthcare accounts. Leading client engagement and partnership opportunities for revenue cycle management.

Posted 5/13/2026full-timeRemote • Alabama, Arizona, Florida, Idaho, Kansas, Maine, Mississippi, Missouri, Montana, New Mexico, North Carolina, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Own executive-level relationships for strategic healthcare client accounts.
Lead quarterly business reviews, renewal discussions, and ongoing executive engagement.
Proactively monitor client health, adoption, satisfaction, and retention trends.
Partner cross-functionally with Sales, Product, Operations, and Support teams to deliver seamless client experiences.
Identify growth opportunities while mitigating client risks and driving long-term retention.
Travel up to 25% as needed.

Requirements

What you’ll need

5+ years of experience in client success, account management, or healthcare-related client services.
Proven success managing enterprise or strategic accounts with complex stakeholder groups.
Strong executive presence and ability to build trusted relationships with C-suite leaders.
Excellent communication, analytical, and problem-solving skills.
Bachelor's degree required; healthcare, business, or technical background preferred.

Benefits

Comp & perks

Competitive benefits package including medical, dental, vision, life insurance, short term disability, long term disability, paid holidays, 401k, and a generous PTO policy.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

executive presencerelationship buildingcommunicationanalytical skillsproblem-solvingclient success managementstakeholder managementcross-functional collaborationclient health monitoringgrowth opportunity identification

Certifications

Bachelor's degree