Patient Experience Coordinator

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Patient Experience Coordinator managing patient inquiries and scheduling in a remote healthcare setting. Providing professional support to patients for healthcare access and service coordination.

Posted 7/27/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing patient scheduling and access within healthcare environments, utilizing electronic health record (EHR) systems to ensure accurate documentation and compliance. Exhibits strong communication and problem-solving skills to provide compassionate support and coordinate care effectively.

Highest-signal resume keywords

Medical Scheduling ExperienceElectronic Health Record (EHR) ProficiencyStrong Verbal And Written CommunicationMultitasking And Time ManagementPatient Access And Care Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical SchedulingPatient AccessCare CoordinationReferral ManagementDocumentation AccuracyEHR PlatformsAppointment ManagementCall HandlingService Level ComplianceData Entry

Soft Skills

EmpathyAttention To DetailProblem-SolvingCalm Under PressureCuriosity

Tools & Technologies

Athena EHRElectronic Health Record Systems

Industry Keywords

Healthcare Call CenterPatient ExperienceOperational ConsistencyService QualityFast-Paced Environment

About the role

Key responsibilities & impact

Manage high-volume inbound and outbound patient calls while providing professional, empathetic support
Schedule, reschedule, and modify patient appointments across multiple care services while ensuring accuracy and efficiency
Conduct proactive outreach to patients to coordinate care recommended by providers, including follow-up visits, referrals, and specialty services
Review patient requests, provider orders, and referral information to ensure timely scheduling and appropriate next steps
Accurately document all patient interactions, outreach attempts, and scheduling outcomes within the electronic health record (EHR)
Leave clear, detailed voicemail messages and track follow-up attempts according to established outreach protocols
Assist new patients with onboarding tasks, including app access and appointment preparation
Monitor multiple patient service queues to ensure requests are resolved within established service level timelines
Escalate clinical questions, urgent concerns, or complex cases to the appropriate care team when necessary
Maintain a high level of service quality while meeting productivity expectations related to call handling, documentation, and patient follow-up
Work collaboratively with clinical teams, operations staff, and leadership to ensure a seamless patient experience
Follow standardized workflows and documentation requirements to maintain operational consistency and compliance

Requirements

What you’ll need

High school diploma or equivalent (required)
5+ years of experience in medical scheduling, patient access, or healthcare call center environments; large academic health center experience strongly preferred
Strong verbal and written communication skills, with the ability to clearly explain next steps to patients
Excellent multitasking and time management skills in a fast-paced environment
Strong attention to detail and ability to accurately document information in electronic systems
Experience working within electronic health record (EHR) platforms (Athena experience preferred)
Comfort navigating multiple systems simultaneously while speaking with patients
Curiosity and comfort navigating in ambiguity
Strong problem-solving skills with the ability to remain calm under pressure
A patient-first mindset with a commitment to compassionate, high-quality service.
Nice to have: Previous experience in patient access, care coordination, referral management, or healthcare scheduling

Benefits

Comp & perks

Medical, dental, and vision insurance
401K retirement plan with company match
Up to 20 days of PTO per year + company holidays
Up to 14 weeks of parental leave (12 for non-birthing parents)
Annual work from home stipend for remote employees