Provider Relations Manager
knownwell
full-time
Posted on:
Location: Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $110,000 per year
Job Level
Mid-LevelSenior
About the role
- Develop and maintain strong relationships with primary and specialty care clinicians (focus on OBGYN, fertility, pediatrics, psychology/psychiatry, orthopedics, cardiac, sleep, bariatric surgery) and their offices
- Engage providers and office staff through regular visits, lunch & learns, calls, and communications to educate on knownwell's weight management programs
- Train and empower office staff (schedulers, medical assistants, nurses) as referral drivers and provide referral workflow handouts and patient registration tools
- Act as primary point of contact for clinicians to address questions, concerns, and feedback about knownwell's services
- Conduct presentations and informational sessions to increase awareness of obesity treatment options and knownwell's comprehensive approach
- Leverage specialty-specific value propositions, outcomes data, case studies, and local referral success metrics to support provider education
- Responsible for meeting and exceeding weekly and monthly referral growth targets; own activity pipeline including new provider meetings, expansion meetings, and active referral conversations
- Collaborate with clinical and operations teams to streamline the referral process and ensure effective patient onboarding
- Track referral data, analyze trends to optimize outreach strategies, and maintain accurate CRM records of clinician interactions and referrals
- Contribute to development and refinement of the PRM playbook, identify new clinician partnership opportunities, develop targeted outreach campaigns, and participate in industry events
Requirements
- 5+ years of experience in provider relations, healthcare business development, or a similar role
- Track record of meeting and exceeding referral growth or business development targets
- Strong relationship-building skills with primary care and specialist providers and office staff
- Comfort with consistent local travel throughout the Chicago metro area
- Proficiency with CRM and referral tracking platforms
- Familiarity with prior authorization process and payer dynamics is a plus
- Experience and training as a health care provider is a plus